Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Shields

Lynnwood

Summary

Sales and Order management professional with strong background in logistics and supply chain coordination. Demonstrates keen ability to streamline processes, ensure accuracy in order fulfillment, and maintain efficient inventory control. Known for fostering collaboration within teams and adapting to evolving business needs, consistently driving results that align with organizational goals. Skilled in ERP systems, customer service, and problem-solving, with focus on delivering high-quality outcomes.

Overview

23
23
years of professional experience

Work History

Manager of Inside Sales

Dynamic Systems Inc.
05.2014 - 05.2025
  • Working remotely for the past 6 years for a small business, I am proficient in the entire order cycle from sales, entry, processing, communication, invoicing & collection.
  • Responsible for quoting and maintaining relationships with our customers and vendors. Creating new relationships with leads and closing sales.
  • Reduced customer churn through proactive account management strategies and exceptional service delivery.
  • Streamlined sales processes for increased efficiency and improved customer satisfaction.
  • Monitored industry trends to ensure competitive positioning of products and services within the market.
  • Increased customer lifetime value by implementing upselling strategies and cross-selling complementary products or services.
  • Established strong relationships with key clients, increasing account retention and expansion opportunities.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Supervisor

Best Buy
10.2002 - 05.2014
  • Supervisor of Operations for 7 Years, prior supervisor of Home Theater and Digital Imaging departments. Managed multifaceted store operational tasks (e.g., Payroll processing, filing, records management, data entry and employee scheduling). Coordinated and facilitated team meetings, maintained performance standards and ensured the quality of customer service provided. Supervised 30+ individuals during holiday season.

Education

Degree in business administration and accounting -

Edmonds Community College
Edmonds, WA

Skills

  • Customer service management
  • Client support
  • Database management
  • Order process management
  • Invoicing and billing
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Time management
  • Diplomatic communication

Timeline

Manager of Inside Sales

Dynamic Systems Inc.
05.2014 - 05.2025

Supervisor

Best Buy
10.2002 - 05.2014

Degree in business administration and accounting -

Edmonds Community College

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