Jaime Silva
Los Angeles,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
88M (Motor Transport Operator)
United States Army National Guard
09.2013 - Current
- Operated all military vehicles with proper load and unloading of equipment over varied terrain and roadway.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Identify, correct and report all vehicle deficiencies.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
- Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
Operations Manager
Hertz
05.2018 - 04.2020
- Responsible for logistics to Dollar and Thrifty rental brands at LAX
- Maintained high productions for clean cars per hour by supervising a staff of 40 employees, and acknowledging the top performers and empowering the bottom performers
- Ensured car quality was at par with customers and location satisfaction by conducting audits and coaching on a daily basis
- Keeping accountability for inventory supplies.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Customer Service Manager
Hertz
01.2017 - 05.2018
- Created weekly payroll, scheduling, attendances for over 20 employees, and hiring recommendations on spreadsheets
- Weekly coaching with team members to train and motivate on different sales techniques; ensured location goals were met, created and completed daily/weekly location achievements
- Maintained high morale and leadership with team members, as well as building strong relationships with all departments to work together in achieving location goals
- Ensured inventory is ready for customers, inspections and fleet management of new vehicles
- Monitored all reports, logs and fleet inventory on a daily basis: manage associates incentive programs.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Financial Regional Leader
Primerica
01.2015 - 01.2017
- Analyzed financial information obtained from clients to determine strategies for meeting client's financial objectives with implementation of financial recommendations
- Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision
- Created charts and graphs to illustrate daily, monthly, and annual financial reports
- Maintained confidentiality of bank records and client information.
- Increased regional sales by implementing innovative marketing strategies and fostering strong relationships with clients.
- Achieved growth targets through proactive business development, relationship management, and strategic planning.
Education
Schurr High School
Montebello, CAUS Army Basic Military Training and Advanced Individual Training
Ft. Leonard Wood, MO01.2014
Skills
- Leadership skills, team player, fast learner, and can work under pressure in fast paced environment
- Great communications, organizational skills, and attention to details
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint and Internet Applications
- Conflict Resolution Techniques
- Heavy Equipment Operation
- First Aid Training
- Multitasking Capabilities
- Bilingual (Spanish)
Timeline
Operations Manager
Hertz
05.2018 - 04.2020
Customer Service Manager
Hertz
01.2017 - 05.2018
Financial Regional Leader
Primerica
01.2015 - 01.2017
88M (Motor Transport Operator)
United States Army National Guard
09.2013 - Current
Schurr High School
US Army Basic Military Training and Advanced Individual Training