Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jaime Smith

Steamboat Springs,CO

Overview

3
3
years of professional experience

Work History

Lead Ski Technician

Ski Butlers
Steamboat Springs, CO
11.2020 - Current
  • Led training sessions for new employees, ensuring a deep understanding of ski delivery standards, protocols, and customer service expectations
  • Delivered ski/snowboard rentals and accessories to our guests while getting the customer excited for their vacation by being an expert about ski equipment and insider tips for off-hill activities
  • Maintained the highest Net Promoter Score (NPS) in the surrounding Colorado area of the company with 100% positive reviews
  • Assisted with administrative duties which includes, but not limited to: answering and making phone calls, taking reservations and overall organization of the shop

Distribution Center Manager

Hala Gear / Colorado Kayak Supply
Steamboat Springs, CO
04.2022 - 12.2023
  • Oversaw both incoming and outgoing shipments domestically and internationally, verifying orders were picked and shipped or placed into inventory accurately and efficiently
  • Produced high-quality photos and videos for Hala Gear and CKS, showcasing products and capturing outdoor adventure experiences to enhance marketing campaigns and social media presence
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials from over 20 vendors worldwide
  • Handled departmental scheduling to maintain proper staffing for shifts of a 15 person team
  • Filmed and edited a marketing campaign released over 2 months for social media and website ads

Retail Manager

Old Town Hot Springs
Steamboat Springs, CO
05.2021 - 04.2022
  • Increased retail sales by 270% with an average of $31,000 in profit in three months
  • Independently purchased store product, managed inventory reports and appropriately priced products based on sales data
  • Successfully managed cafe operations and trained a staff of 8-10 individuals with POS and cash handling
  • Maintained essential business with local and national vendors

Education

Bachelor of Science - Sport Management

Minnesota State University - Mankato
Mankato, MN
05.2019

Skills

  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Team Leadership
  • Adobe Creative Suite
  • Photography and Videography
  • Social Media

Accomplishments

  • Directed Hala Gear's largest marketing campaign of 2023
  • Shot and edited photos that were featured on social media from companies such as Hala Gear, CKS, ON3P Skis, Faction Skis, and Steamboat Pilot
  • Proofread and revised articles for MSU's school newspaper while working as a Copy Editor
  • Consistently maintained high customer satisfaction ratings
  • Effectively executed preparation of several NCAA Division II Championships and Northern Sun Intercollegiate Conference post-season tournaments at MSU

Timeline

Distribution Center Manager

Hala Gear / Colorado Kayak Supply
04.2022 - 12.2023

Retail Manager

Old Town Hot Springs
05.2021 - 04.2022

Lead Ski Technician

Ski Butlers
11.2020 - Current

Bachelor of Science - Sport Management

Minnesota State University - Mankato

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Jaime Smith