Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Smith

Columbus,OH

Summary

Accomplished Manager with a proven track record at Franklin Park Conservatory and Botanical Gardens, enhancing visitor experience and streamlining operations. Expert in staff management and operations management, I significantly improved customer satisfaction and team productivity. Skilled in communication and training, adept at motivating teams to exceed objectives.

Overview

14
14
years of professional experience

Work History

Visitor Experience Supervisor

Franklin Park Conservatory And Botanical Gardens
01.2021 - 09.2023
  • Oversaw daily operations of the Visitor Experience Department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Oversaw hiring and training of new associates.
  • Processed payroll for full and part time staff.
  • Wrote monthly employee schedules with varying staff availability.
  • Acted as weekly Manager on Duty.
  • Note taker for bi weekly Operations Team Meetings.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


Visitor Experience Lead

Franklin Park Conservatory And Botanical Gardens
05.2019 - 01.2021
  • Supervised the opening, closing and daily operations of the frontline team.
  • Conducted trainings for new frontline staff.
  • Created shift schedules for daily operations.
  • Led group talks/ and tours.
  • Managed ticket/memberships sales, donations and constituent records.
  • Translated complex information into visually appealing infographics and data visualizations that enhanced comprehension among users.

Visitor Experience Associate

Frankin Park Conservatory And Botanical Gardens
04.2018 - 05.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet deadlines, pitching in to assist others with project duties.
  • Offer information and interpretation to general admission patrons.
  • Demonstrate excellence in customer service for both internal and external patrons.
  • Suggest membership, process transactions for admission tickets, memberships, and class registrations.
  • Demonstrate accurate cash handling and reconciliation skills.
  • Administer the opening and closing procedures of the Visitor Center.
  • Answer the main phone line and responds to inquiries.
  • Managed customer relations through communication and helpful interactions.

Manager

Applebee's Neighborhood Grill & Bar
06.2013 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Library Assistant

Concord University
08.2009 - 05.2013
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.

Education

Bachelor of Science - Recreation And Tourism Management

Concord University
Athens, WV
05.2013

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Community Outreach
  • Communication
  • Visitor Experience
  • Operations Management
  • Schedule development
  • Priority management
  • Policy Enforcement

Timeline

Visitor Experience Supervisor

Franklin Park Conservatory And Botanical Gardens
01.2021 - 09.2023

Visitor Experience Lead

Franklin Park Conservatory And Botanical Gardens
05.2019 - 01.2021

Visitor Experience Associate

Frankin Park Conservatory And Botanical Gardens
04.2018 - 05.2019

Manager

Applebee's Neighborhood Grill & Bar
06.2013 - 01.2018

Library Assistant

Concord University
08.2009 - 05.2013

Bachelor of Science - Recreation And Tourism Management

Concord University

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Jaime Smith