Jaime Smith
Columbus,OH
Summary
Accomplished Manager with a proven track record at Franklin Park Conservatory and Botanical Gardens, enhancing visitor experience and streamlining operations. Expert in staff management and operations management, I significantly improved customer satisfaction and team productivity. Skilled in communication and training, adept at motivating teams to exceed objectives.
Overview
14
14
years of professional experience
Work History
Visitor Experience Supervisor
Franklin Park Conservatory And Botanical Gardens
2021.01 - 2023.09
- Oversaw daily operations of the Visitor Experience Department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw hiring and training of new associates.
- Processed payroll for full and part time staff.
- Wrote monthly employee schedules with varying staff availability.
- Acted as weekly Manager on Duty.
- Note taker for bi weekly Operations Team Meetings.
- Evaluated employee performance and coached and trained to improve weak areas.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Visitor Experience Lead
Franklin Park Conservatory And Botanical Gardens
2019.05 - 2021.01
- Supervised the opening, closing and daily operations of the frontline team.
- Conducted trainings for new frontline staff.
- Created shift schedules for daily operations.
- Led group talks/ and tours.
- Managed ticket/memberships sales, donations and constituent records.
- Translated complex information into visually appealing infographics and data visualizations that enhanced comprehension among users.
Visitor Experience Associate
Frankin Park Conservatory And Botanical Gardens
2018.04 - 2019.05
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet deadlines, pitching in to assist others with project duties.
- Offer information and interpretation to general admission patrons.
- Demonstrate excellence in customer service for both internal and external patrons.
- Suggest membership, process transactions for admission tickets, memberships, and class registrations.
- Demonstrate accurate cash handling and reconciliation skills.
- Administer the opening and closing procedures of the Visitor Center.
- Answer the main phone line and responds to inquiries.
- Managed customer relations through communication and helpful interactions.
Manager
Applebee's Neighborhood Grill & Bar
2013.06 - 2018.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Library Assistant
Concord University
2009.08 - 2013.05
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Bachelor of Science - Recreation And Tourism Management
Concord University
Athens, WV05.2013
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Community Outreach
- Communication
- Visitor Experience
- Operations Management
- Schedule development
- Priority management
- Policy Enforcement
Timeline
Visitor Experience Supervisor
Franklin Park Conservatory And Botanical Gardens
2021.01 - 2023.09
Visitor Experience Lead
Franklin Park Conservatory And Botanical Gardens
2019.05 - 2021.01
Visitor Experience Associate
Frankin Park Conservatory And Botanical Gardens
2018.04 - 2019.05
Manager
Applebee's Neighborhood Grill & Bar
2013.06 - 2018.01
Library Assistant
Concord University
2009.08 - 2013.05
Bachelor of Science - Recreation And Tourism Management
Concord University
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