Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaime Smith

Tucson,United States

Summary

Professional restaurant leader with comprehensive expertise in managing high-volume dining establishments. Known for driving operational efficiency, enhancing guest satisfaction, and leading cohesive teams. Proven skills in strategic planning, budget management, and staff development. Adaptable to changing needs, ensuring consistent results and reliability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Restaurants

SPLENDIDO
07.2014 - Current
  • Oversee a staff of over 70 associates in multiple dining venues
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Trained in the Crandall dietary and tray card program
  • Planned, organized, and managed all operations for the restaurant, bar, and café as well as managed resident catered events. We do take out and currently working on a grab and go program as well.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
  • Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
  • Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
  • Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
  • Achieved consistent compliance with local laws and industry regulations by staying informed of changing requirements and updating policies accordingly.
  • Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
  • Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
  • Increased revenue by streamlining operations and optimizing staff performance through effective leadership and training.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Recruit and hire staff, oversee team schedules, and conduct team training sessions and performance evaluations
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.

Dining Room Manager

SPLENDIDO
11.2012 - 07.2014
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in the dining room
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Server

SONORA AT SPLENDIDO
03.2011 - 10.2012
  • Assisted residents with dietary needs
  • Uphold all dietary orders to ensure proper nutrition

Restaurant Manager

FREEDOM INN ASSISTED LIVING
05.2010 - 03.2011
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Developed and maintained exceptional customer service standards

Assistant Manager

FAMOUS SAM'S SPORTS BAR
05.2006 - 05.2010
  • Maintained a fun sports bar atmosphere while assisting servers with beverage orders. Responsible for daily cash deposits and nightly management of the bar and restaurant

Outlet Manager

THE WESTIN LA PALOMA
11.2003 - 11.2005
  • Scheduled and directed staff in daily work assignments.
  • Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
  • Assigned tasks and oversaw the direction of the employees to ensure compliance with food safety procedures and quality control guidelines

Education

University of North Dakota
03.2020

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E-Cornell
08.2003

Skills

  • Cost control
  • Menu development
  • Labor management
  • Employee retention
  • Operations management
  • Scheduling coordination
  • POS system operation
  • Performance improvement
  • Health code compliance
  • Inventory management
  • Vendor relations
  • Labor cost controls

Certification

  • Certified Dietary Manager/Certified Food Protection Professional, University of North Dakota - March 2019- March 2020

Timeline

Director of Restaurants

SPLENDIDO
07.2014 - Current

Dining Room Manager

SPLENDIDO
11.2012 - 07.2014

Server

SONORA AT SPLENDIDO
03.2011 - 10.2012

Restaurant Manager

FREEDOM INN ASSISTED LIVING
05.2010 - 03.2011

Assistant Manager

FAMOUS SAM'S SPORTS BAR
05.2006 - 05.2010

Outlet Manager

THE WESTIN LA PALOMA
11.2003 - 11.2005

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E-Cornell

University of North Dakota

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