Jaime Starrett
Marcellus,MI
Summary
Results-driven professional with extensive experience in customer service and sales, recognized for exceptional attention to detail and conflict resolution abilities. Proven track record of enhancing customer satisfaction and operational efficiency through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Production Line Worker
Faith Plastics
Marcellus, MI
01.2026 - Current
- Operated machinery to efficiently assemble plastic products, maintaining high production standards.
- Inspected finished products for quality and consistency, ensuring adherence to specifications.
- Collaborated with team members to achieve and exceed production goals.
- Boxed, labeled, and moved items swiftly to maintain continuous production flow.
- Verified correct packaging of all products prior to shipment.
Addiction Recovery Technician
Enlightened Recovery
Kalamazoo, MI
02.2025 - 07.2025
- Supported group therapy sessions by facilitating discussions and activities.
- Documented client progress and maintained accurate records of treatment plans.
- Collaborated with staff to develop individualized care strategies for clients.
- Assisted management with designing and implementing program of individual and group therapy sessions.
- Encouraged clients to participate in recreational activities that promote sobriety and physical health.
- Administered appropriate assessments such as urine drug screens, breathalyzers. to ensure compliance with program rules and regulations.
- Assisted in the maintenance of filing systems and organized documents.
- Assisted customers with filing claims forms and obtaining necessary documentation from third parties.
- Maintained accurate records and documentation related to client interactions according to agency policies and procedures.
Cage Cashier
Fourwinds Casino
Dowagiac, MI
06.2024 - 10.2024
- Processed cash transactions for guests at Fourwinds Casino.
- Maintained accurate cash drawer balances during shifts.
- Operated gaming software to facilitate cash exchanges.
- Ensured compliance with casino cash handling procedures.
- Resolved guest concerns efficiently and professionally during interactions.
- Processed payments for chips, tokens, and cash transactions.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Maintained accurate records of cage transactions and balances.
- Followed strict security protocols when handling large sums of money.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Checked the accuracy of documents before submitting them to supervisors for approval.
Store Manager
Rite Aid
Dowagiac, MI
03.2023 - 06.2024
- Managed inventory levels and conducted regular stock audits to maintain product availability.
- Trained and mentored staff on customer service and sales techniques.
- Developed schedules for team members to optimize labor efficiency across shifts.
- Monitored sales performance and implemented strategies to enhance profitability.
- Coordinated promotional activities to boost store visibility and customer engagement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Virtual Teller
BlueOx Credit Union
Portage , MI
01.2022 - 03.2023
- Processed customer transactions efficiently and accurately.
- Educated customers on credit union products and services.
- Maintained cash drawer accuracy through regular reconciliation.
- Assisted members with account inquiries and service requests.
- Handled customer complaints with professionalism and empathy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Credit Card Customer Service Supervisor
PNC Financial Services
Kalamazoo, MI
02.2020 - 01.2022
- Supervised customer service team to ensure high-quality support delivery.
- Resolved escalated customer inquiries with effective communication skills.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Monitored team performance metrics to identify training needs and improvements.
- Trained staff on PNC service protocols and conflict resolution techniques.
- Implemented new procedures to enhance operational efficiency in customer interactions.
- Established rapport with customers, managers, and team members to foster a collaborative work environment.
- Evaluated employee performance and encouraged staff development to enhance overall team effectiveness.
Education
Phlebotomy Certification - Phlebotomy
GRCC
Grand Rapids, MI10-2019
High School Diploma -
Marcellus High School
Marcellus06-2007
Some College (No Degree) - Psychology
SMC
Dowagiac, MISkills
- Attention to detail
- Filing and documentation
- Customer service and conflict resolution
- Cash handling and banking software
- Sales proficiency and service upsells
- Credit solutions guidance
Timeline
Production Line Worker
Faith Plastics
01.2026 - Current
Addiction Recovery Technician
Enlightened Recovery
02.2025 - 07.2025
Cage Cashier
Fourwinds Casino
06.2024 - 10.2024
Store Manager
Rite Aid
03.2023 - 06.2024
Virtual Teller
BlueOx Credit Union
01.2022 - 03.2023
Credit Card Customer Service Supervisor
PNC Financial Services
02.2020 - 01.2022
Phlebotomy Certification - Phlebotomy
GRCC
High School Diploma -
Marcellus High School
Some College (No Degree) - Psychology
SMC