Jaime Thorpe
Overland Park,KS
Summary
Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care.
Overview
11
11
years of professional experience
Work History
Licensed Practical Nurse
Maxim Health Services
10.2022 - Current
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Reviewed patient history to verify conditions and current medications.
- Helped patients complete bathing, dressing and eating.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Patient Service Representative
The University of Kansas Health System
12.2018 - 09.2022
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Complies with Medicaid and other insurance rules and regulations.
- Floats to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Retail Sales Consultant
AT&T
06.2014 - 09.2018
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales and customer satisfaction through personalized servicing
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Determined solutions for clients promptly and professionally.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Administrative Assistant
Lynch Electric Inc
07.2012 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Licensed Practical Nurse (LPN) -
Johnson County Community College
Overland Park, KS08.2022
Certified Nursing Assistant (CNA) -
Mid-America College of Health Sciences
Merriam, KS06.2020
Skills
- Charting and Recording
- Administrative Support
- Complex Problem-Solving
- HIPAA Protocols
- Monitoring
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Direct Patient Care
- Assisting Physicians
- Active Listening
Timeline
Licensed Practical Nurse
Maxim Health Services
10.2022 - Current
Patient Service Representative
The University of Kansas Health System
12.2018 - 09.2022
Retail Sales Consultant
AT&T
06.2014 - 09.2018
Administrative Assistant
Lynch Electric Inc
07.2012 - 04.2014
Licensed Practical Nurse (LPN) -
Johnson County Community College
Certified Nursing Assistant (CNA) -
Mid-America College of Health Sciences