Jaime Valencia Gonzalez
Webster,TX
Summary
Dynamic leader with proven expertise in restaurant operations management and kitchen oversight, honed at La Brisa Mexican Bar and Grill. Excelled in menu development and customer engagement, driving revenue growth through innovative strategies. Skilled in staff management and fostering positive relationships, demonstrating adaptability and a customer-oriented approach.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
La Brisa Mexican Bar and Grill
Bacliff, TX
07.2015 - Current
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained new employees to perform duties.
- Managed accounts payable, accounts receivable and payroll.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Created new menu items based on customer feedback and industry trends.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Associate of Arts - Social And Behavioral Sci AA
San Jacinto College
Pasadena, TX05-2020
Skills
- Kitchen oversight
- Restaurant operations management
- Recruitment
- Menu development
- Customer-oriented
- Adaptable
- Employee schedule management
- Staff management
- Customer engagement
- Operations management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Manager
La Brisa Mexican Bar and Grill
07.2015 - Current
Associate of Arts - Social And Behavioral Sci AA
San Jacinto College
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