Jaime Vigil

• Explained human resources policies and procedures to employees.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Assisted customer service with inbound and outbound calls regarding HR inquiries.
• Organized employee recognition programs to boost morale among staff members.
• Coordinated benefits administration including health insurance, 401k, tuition reimbursement.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Initialized background checks for potential new hires.
• Organized employee directories and updated individual contact information.
• Maintained employee files in compliance with applicable legal requirements.
• Handled confidential information with discretion and sensitivity.
• Assisted with recruiting, interviewing, and hiring of new employees.
• Processed payroll for over 200 employees on a bi-weekly basis.
• Maintained employee records and updated information in the payroll system.

• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Organized supplies for use based on expected customer needs.
• Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
• Prepared and distributed assignment sheets to assigned staff.
• Conferred with staff to resolve performance and personnel problems and discuss company policies.
• Conducted daily walk throughs and inspections of guest rooms and public spaces.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Swept and damp-mopped private stairways and hallways.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Communicated with maintenance team on damages to repair.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Assistant Laundry Manager

• Manage overall daily operations of the laundry facility
• Ensure that linens are properly stored and recorded
• Receive records and oversee sorting of clean uniform or linens from laundry and arrange them properly on the shelves and racks
• Responsible for carrying out drop offs and pick ups with outside customers and creating daily invoices
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
• Helped to plan and execute a laundry appreciation week
• Assign schedules and duties to laundry staff as per business needs
• Proficient in Kronos, Hotsos, Xcell, Word, Birchstreet, SAMS

Housekeeping Supervisor/Uniform Supervisor

• Inspected work to meet Hyatt standards of cleanliness
• Investigated complaints regarding housekeeping service and came up with plausible solutions
• Performed cleaning duties in cases of emergency or staff shortage
• Examined building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Attended staff meetings to discuss company policies and patrons' complaints
• Issued supplies and equipment to personnel
• Communicated with management and staff efficiently
• Directed and manage the work of cleaning personnel in hotel
• Updated daily pre-shifts in accordance with daily occupancies and hotel scores
• Counted and entered boards for other earnings
• Checked all uniforms for any loose buttons or hems
• Responsible for purchasing new uniforms as needed as well as contacting current vendors for any uniform needs

Security Officer

• Patrolled the facility and served as a general security presence.
• Reported all incidents, accidents and medical emergencies.
  Answered alarms and investigated disturbances.
• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors.
• Issued security badges and visitor passes to all guests.
• Continuously monitored security cameras and fire, building and alarm systems.

Altitude Server Assistant

• Greeted all guests immediately when they came in or left
• Observed and took note of all occupied, dirty, and clean tables
• Assisted the servers by refilling beverages and water, processing payments, and running food to the tables.
• Removed dirty glassware, silverware, and plates after guest use
• Reset table and chairs to hotels standards
• Completed all side-work as directed
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.

• Established new customer accounts including checking, savings, lines of credit and loans.
• Balanced daily cash deposits and bank vault inventory with a zero error rate.
• Processed cash withdrawals.
• Trained employees on cash drawer operations.
• Adhered to Centennial's security and audit procedures.
• Examined checks for identification and endorsement.
• Reported daily averages and shortages to the operations department.
• Delivered prompt, accurate and excellent customer service.
• Maintained confidentiality of bank records and client information.
  

• Redirected children to encourage safe, positive behaviors.
• Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.
• Promoted good behaviors by using the positive reinforcement method.
• Responsible for child's welfare and being
• Affectionately cared for 3 children, ages 16 to 5 for 8 years.
• Modeled appropriate social behaviors and encouraged concern for others.

• Verified details of transactions, including funds received and total account balances.
  
• Balanced store summary reports for daily verification.
  
• Conducted month-end balance sheet reviews and reconciled any variances.
  
• Rectified escalated accounts payable issues from employees.
  
• Researched and resolved billing and invoice problems.