Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Wilson

Burlington

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager or Accounting. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

26
26
years of professional experience

Work History

Office Manager/Administrative Assistant

Convergence
02.2019 - 03.2025
  • Home Automation, Home Networks, AV Integration, Security, lighting control, shade control
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the onboarding new employees to promote a seamless integration into the team dynamic.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Account Payable and Receivables with Quickbooks online.
  • Made bank deposits.
  • Collections within accounts receivables.
  • Ordering equipment for multiple projects & receiving and staging; Project management
  • Scheduling of 3-4 technicians; Scheduling and project management software used: MHelp Desk, Jetbuilt, D-Tools and D-Tools Cloud, and ProjX360.
  • Staging of Audio Video and Security equipment for upcoming projects.
  • Maintaining maintenance and inspections on company Transit fleet of 7 transits.
  • Registering new employees with Alarm System License Board (ASLB) and kept them within compliance of ASLB.
  • Digital filing of all documents.
  • Notary Public certification, Expiration: 7/10/2029
  • Managed office operations, ensuring efficient workflow and resource allocation.

Receptionist/Front Office

P & S Machining & Fabrication
10.2015 - 12.2018
  • Answer 3 line phone system, transfer call or take message and forward to the appropriate person or department.
  • Check mail and deliver to correct person or department.
  • Order office supplies.
  • File invoices and routers.
  • Keep front office cleaned and straightened.
  • Time and attendance.
  • Human Resources- managed new hire information (application, tax forms, emergency contact information) and created new employee training binders.
  • Accounts Payables - 3 way match (invoice, packing slip, and purchase order), code with vendor code and GL number, enter into system for payment.
  • Accounts Receivables- Deposit checks, enter into Global Shop to apply to customer's account.
  • Successfully collected over $100,000 in 6 months with our largest client and set up payment plans accordingly.
  • Run aging report for all customers, check for past due invoices, and make collection calls or send emails for past due invoices.
  • Safety coordinator.

Server

Dottie's Diner
11.2012 - 09.2015
  • Normal server duties, took food orders, refilled drinks, made sure customers had everything they needed.
  • Opened for the lunch hour: filled dressings, ketchup's, salts & peppers, put away things from breakfast.
  • Always had a smile on my face and gave excellent customer service!

Customer Service Representative

Apollo Chemical Corporation
06.1999 - 06.2005
  • Received customer orders via telephone, fax, and email.
  • Processed the orders, scheduled pick up and delivery to customers.
  • Invoiced accounts receivables.
  • Filed all invoices.
  • Entered new product information and price into customer accounts.

Education

High school diploma -

Graham High School
Graham, NC
06.1995

Skills

  • Customer service (25 years)
  • Multitasking (25 years)
  • Receptionist (3 years)
  • Data Entry
  • Mail handling, Digital Filing
  • Office Management (6 year)
  • QuickBooks (6 years)
  • MS office
  • Organizational skills
  • Office administration
  • Administrative support and Clerical support
  • Bookkeeping and Billing
  • Account reconciliation
  • Credit and collections
  • Project management within the office
  • Computer skills
  • Professional and courteous
  • Attention to Detail

Timeline

Office Manager/Administrative Assistant

Convergence
02.2019 - 03.2025

Receptionist/Front Office

P & S Machining & Fabrication
10.2015 - 12.2018

Server

Dottie's Diner
11.2012 - 09.2015

Customer Service Representative

Apollo Chemical Corporation
06.1999 - 06.2005

High school diploma -

Graham High School

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