JAIME YANG
Chicago,IL
Summary
Dynamic Remittance Specialist at Fidelity Information Services with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in problem-solving and documentation management, I successfully led cross-functional teams to exceed sales forecasts while fostering collaboration and continuous improvement. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
2015
2015
years of professional experience
Education
Philippine School of Business Administration
Manila03.1986
Work History
Remittance Specialists
Fidelity Information Services
- Executed daily operational tasks to ensure workflow efficiency and quality standards.
- Collaborated with team members to address issues, improving overall team performance.
- Adapted quickly to changing priorities, maintaining focus on critical deliverables.
- Assisted in the analysis of processes, contributing to streamlined operations and enhanced productivity.
- Supported project management efforts by preparing reports and documentation for stakeholder review.
- Engaged in cross-training initiatives, fostering a collaborative work environment among peers.
- Implemented feedback mechanisms to identify areas for improvement within team processes.
- Maintained up-to-date knowledge of industry best practices to support operational excellence.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Increased efficiency by automating routine tasks with software solutions.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Optimized inventory management, minimizing waste and reducing costs.
- Implemented customer feedback system to inform product development.
- Designed employee recognition program that improved morale and reduced turnover.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Initiated sustainability program, reducing company's environmental impact.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Remittance Lead
Bank of America
05.1995 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Technical communication
- Proficient in software
- Team collaboration
Timeline
Remittance Lead
Bank of America
05.1995 - 06.2014
Remittance Specialists
Fidelity Information Services
Philippine School of Business Administration
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