Jaime Zacarias
3401 N Sunrise Way #45
Summary
Detail-oriented professional with a strong background in customer service and team collaboration. Proven ability to enhance service delivery and improve customer satisfaction through effective communication and efficient workflows.
Overview
3
3
years of professional experience
Work History
Detail Specialist
Shottenkirk Desert Lexus
Cathedral City, CA
04.2025 - 01.2026
- Maintained inventory of detailing supplies, ensuring availability for daily operations.
- Collaborated with service team to streamline workflow between detailing and repair services.
- Analyzed customer feedback to identify areas for process improvement in detailing services.
- Managed time effectively to meet tight deadlines without compromising quality standards.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Followed safety guidelines for cleaning vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Lead Busser
Ponzu Sushi
Palm Springs, CA
08.2024 - 03.2025
- Coordinated with kitchen staff to maintain optimal supply levels during peak hours.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
- Answered customer questions about food and beverage items and assisted with menu selections.
Host/Table Busser
Kaiser Grille
Palm Springs, CA
01.2024 - 11.2024
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed reservations efficiently, coordinating seating arrangements for optimal flow.
- Assisted servers by communicating guest needs and special requests promptly.
- Developed knowledge of menu items to provide accurate recommendations to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cashier/Restaurant Busser
Carousel Bakery
Palm Springs, CA
01.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale system.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Collaborated with team members to optimize service speed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-2024
Skills
- Customer service
- Attention to detail
- Clear communication
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Detail Specialist
Shottenkirk Desert Lexus
04.2025 - 01.2026
Lead Busser
Ponzu Sushi
08.2024 - 03.2025
Host/Table Busser
Kaiser Grille
01.2024 - 11.2024
Cashier/Restaurant Busser
Carousel Bakery
01.2023 - 02.2024
High School Diploma -
Palm Springs High School