Jaime Alejandro Perez
Philadelphia,PA
Summary
Dynamic and engaging hospitality professional with a proven track record at Wilder Restaurant, excelling in high-volume environments through exceptional customer service and craft cocktail preparation. Adept at fostering teamwork and professionalism, I've developed a loyal clientele and significantly reduced wait times, showcasing my strong multitasking abilities and engaging personality.
Overview
2024
2024
years of professional experience
Work History
Bartender
Wilder Restaurant
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Barista
Gran Caffe L'aquila
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Food Runner
Gran Caffe L'aquila
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Implemented feedback from customers and staff to improve service delivery processes.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Assisted in training new food runners, improving team efficiency and service quality.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Barback
Franklin Mortgage & Investment
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
- Optimized storage solutions, rearranged liquor shelves for better space utilization.
Barback
Wilder Restaurant
08.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
English -
Albert Career School
Philadelphia, PA08.2023
Bachelor Of Business Administration - Business Management
Universidad De San Buenaventura
Cali, Colombia09.2020
High School Diploma -
Colegio Franciscano De Pio Xii
Cali, Colombia05.2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Handling difficult customers
- Hospitality service expertise
- Recipe and menu memorization
- Craft cocktail preparation
- Hospitality and accommodation
- Honest and dependable
- Teamwork and professionalism
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Barback
Wilder Restaurant
08.2023 - 10.2023
Bartender
Wilder Restaurant
Barista
Gran Caffe L'aquila
Food Runner
Gran Caffe L'aquila
Barback
Franklin Mortgage & Investment
English -
Albert Career School
Bachelor Of Business Administration - Business Management
Universidad De San Buenaventura
High School Diploma -
Colegio Franciscano De Pio Xii
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