Jaime Annette Cavitt
Modesto,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
Strand Ace Hardware
01.2020 - Current
- Focus on Operations, Merchandising, and Customer Service to drive profitable sales and exceed customer expectations
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Marshalls
11.2014 - 12.2019
- Managed Operations and Merchandising to drive profitable sales and exceed customer expectations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Sales Manager
Coldwater Creek
10.2008 - 07.2014
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Monitor sales goals, conversion and labor hours
- Replenished floor stock and processed shipments
- Lead merchandising team
- Trained new employees on customer service policies and service level standards
- Ordered Supplies
- Fulfilled transfers and customer orders
- Opened new store locations
- Opened and closed this location.
Customer Service Area supervisor
Kohl's
01.2004 - 09.2008
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Supervisor
Macy's West
05.1988 - 01.2004
- Monitored sales volume against plan
- Stocked and merchandised product.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
Associate of Arts - Liberal Arts And General Studies
Modesto Junior College
Modesto, CA06.1984
Skills
- Product and Service Sales
- Goals and Performance
- Customer Service
- POS Systems Operations
- Retail Operations
- Pricing and Markdowns
- Cash Auditing
- Store Opening and Closing
- Kronos Timekeeping
- Hiring and Training
- Performance Monitoring and Evaluation
- Inventory Control
- Strategic Merchandising
Timeline
Assistant Store Manager
Strand Ace Hardware
01.2020 - Current
Assistant Store Manager
Marshalls
11.2014 - 12.2019
Assistant Sales Manager
Coldwater Creek
10.2008 - 07.2014
Customer Service Area supervisor
Kohl's
01.2004 - 09.2008
Customer Service Supervisor
Macy's West
05.1988 - 01.2004
Associate of Arts - Liberal Arts And General Studies
Modesto Junior College
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