Jaime Sanders
Del City,OK
Summary
Experienced bar manager recognized for exceptional problem-solving abilities and a commitment to customer satisfaction. Known for effective staff training, optimizing operations, and enhancing financial controls to maximize profitability.
Overview
26
26
years of professional experience
Work History
Bar Manager
R&C Entertainment LLC
06.2019 - Current
- Led bar operations, ensuring efficient service and high standards of customer satisfaction.
- Developed and implemented beverage menus, enhancing customer experience and driving sales.
- Trained and mentored staff on mixology techniques, improving team performance and service quality.
- Oversaw compliance with health regulations, maintaining a safe and sanitary environment for patrons.
- Coordinated special events, creating tailored experiences that increased customer engagement and loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Enhanced team productivity through effective scheduling and task delegation.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Head Bartender
C&D Entertainment LLC
06.2000 - 09.2021
- Led cocktail menu development, enhancing customer experience and driving sales.
- Trained bartending staff on mixology techniques and customer service standards.
- Collaborated with management to create promotional events that increased foot traffic and revenue.
- Maintained compliance with health regulations, ensuring a safe environment for patrons and staff.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained dozens of new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
GED -
Rose State College
Oklahoma City, OKSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Responsible alcohol service
- Bar management
- Health codes compliance
- Guest interaction
- Inventory control
- Issue resolution
- Shift scheduling
- Vendor management
- Decision-making
- Team collaboration
- Cash handling
- Event planning
- Liquor law compliance
- Supply ordering and management
- Health and safety
Timeline
Bar Manager
R&C Entertainment LLC
06.2019 - Current
Head Bartender
C&D Entertainment LLC
06.2000 - 09.2021
GED -
Rose State College
I'm looking for a career change with opportunities to grow and learn a new set of skills.
I've worked in the bar industry for nearly 26 years and I'm ready for change !
My earlier years of employment consisted of a Oklahoma County Court Clerk, Census Bureau Map Spotter (2010), Census Bureau Enumerator (2000), Sam's Club Cashier, Walmart Cashier & Back Up CSM ( customer service manager).