Jaimee Crespo
Winter Park,FL
Summary
Knowledgeable and result-oriented customer service professional with 10+ years in the industry. Looking to secure a challenging position within a progressive company that will allow room for professional growth.
Overview
10
10
years of professional experience
Work History
CEO
STARR QUALITYY
ORLANDO, FL
08.2022 - 01.2024
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Established policies and procedures that promoted an ethical work environment.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Built strategic business partnerships by cultivating relationships with clients and other business owners.
- Monitored monthly expenses and income to ensure accuracy in reporting.
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
NEW YORK TIMES
ORLANDO, FL
09.2021 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
FRONT DESK MANAGER
LA QUINTA INN & SUITES
MIAMI, FL
01.2016 - 12.2019
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Processed employee time sheets, payroll information and other administrative documents.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 5 front desk agents ensuring tasks were completed efficiently and effectively.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
SHIFT MANAGER
GG'S WATERFRONT BAR & GRILL
HOLLYWOOD, FL
01.2014 - 12.2016
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding food quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
Education
Associates degree in Business Administration -
Queensborough Community College
01.2010
Skills
- Ambitious
- Intelligent
- Creative
- Dedicated
- Professional
- Accurate
Qualification Highlights
- Efficient, detail-oriented, highly organized
- Works well under pressure
- Data entry (70 wpm)
- Strong telephone and computer skills
- Strong interpersonal and management skills
- Ability to handle multiple tasks and projects
- Business strategy and planning
References
References available upon request.
Timeline
CEO
STARR QUALITYY
08.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
NEW YORK TIMES
09.2021 - 08.2022
FRONT DESK MANAGER
LA QUINTA INN & SUITES
01.2016 - 12.2019
SHIFT MANAGER
GG'S WATERFRONT BAR & GRILL
01.2014 - 12.2016
Associates degree in Business Administration -
Queensborough Community College