Jaimee Ford
Spotsylvania,VA
Summary
Detail-oriented individual with great communication skills and strong work ethic ready to obtain a challenging position that provides an opportunity to improve my skills and gain experience that will assist in shaping and building a career as a business professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Underwriting Technician
James River Insurance Company
11.2020 - Current
- Process commercial insurance applications
- Support underwriters in the underwriting process
- Assess insured's insurance requests to determine what coverage is needed
- Collaborate with underwriters to ensure accuracy of products
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Ensure all assigned tasks are completed in a timely manner
- Provide high level of administrative support
- Transfer insured's information into database system
- Provided journal entries and performed accounting on accrual basis.
- Train new technicians in clearance of new insurance policies and quality assurance of audits
- Ensure underwriting process is as efficient as possible
- Maintained compliance with industry regulations and company guidelines in all underwriting activities.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Evaluate quality assurance procedures and reports in regards to assigned items
- Oral and written communication with internal and external contacts/contractors
- Research, revise, and respond (when appropriate) to disputed audits
- Lowered error report rates by assisting other technicians in clearance process
- Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
- Enhanced underwriting efficiency by streamlining processes and implementing automated workflows.
- Reduced turnaround time for policy decisions through effective risk assessment and accurate data analysis.
Commercial Service Agent
GEICO
10.2019 - 11.2020
- Assisted customers in servicing their commerical auto insurance policies - processed payments, issued ID cards, add/remove vehicles, add/remove drivers, quotes, provided proof of insurance
- Assisted with troubleshooting online access to accounts
- Assisted an average of 50 customers per day with their commercial auto policies
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Ability to identify customer problems and find solutions or alternatives
- Provided customer support via phone and email
- Interact internally with other GEICO departments and externally with Department of Motor Vehicles , Registry of Motor vehicles, dealerships, banks, and other insurance companies
- Documented customer interactions in great detail for every call
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exceeded daily department goals
- Ability to introduce and recommend other GEICO products to customer
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Guest Service Associate
Target
07.2017 - 08.2019
- Greeted customers
- Cash drawer management
- Processed cash, credit/debit, and gift card payments
- Processed purchases, returns, and refunds
- Provided exceptional customer service
- Maintained clean and organized departments areas and workspace
- Stocked and manged inventory
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained knowledge of company policies
- Promoted company credit card to all customers
- Assisted customers with any questions or concerns
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
Accounting -
Old Dominion University
Norfolk, VASkills
- Microsoft Office Specialist - Expert
- CompTia Security
- Technical underwriting
- Policy compliance
- Time Management
- Database Administration
- Documentation Review
- Policy administration
- Strong Attention to Detail
- Quality assurance
- Written and Verbal Communication
Certification
- Microsoft Office Specialist - Expert
- CompTIA Security+
Timeline
Senior Underwriting Technician
James River Insurance Company
11.2020 - Current
Commercial Service Agent
GEICO
10.2019 - 11.2020
Guest Service Associate
Target
07.2017 - 08.2019
Accounting -
Old Dominion University