Jaimee Griffin
Fort Worth,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote CSR/Producer
Blue Shield of California
Remote, CA
06.2021 - Current
- Engaging with consumers who have questions regarding their health plan benefit management
- Assisting with medical coverage, general member services, pharmacy benefits management, and specialty pharmacy.
Remote Customer Engagement Specialist
Advocate Aurora Health
Chicago, IL
02.2021 - 05.2023
- Triage the patients needs to get the appropriate care for the patient within the appropriate timeframe
- Take patients medical history, understanding provider and supervisor instructions, and for accurately documenting patients medical information in Electronic Health Record
- Data Entry
- Verification Experience
- Intermediate experience with MS Excel, Teams, Word and Outlook.
Remote Leasing Customer Service Agent
Yardi Systems, Inc.
Irving, TX
06.2019 - 12.2022
- Worked in the inbound call center
- Booked appointments for clients
- Performed data entry for customer information
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Answered general questions
- Answered calls from customers and clients
- Resolved customer information and complaints.
Remote Help Desk & Customer Service Representative
ACE Cash Express
Irving, TX
06.2016 - 05.2022
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Handle changes in policies or renewals.
Appointment Setter
Jesma Marketing
North Richland Hills, TX
02.2014 - 06.2016
- Initiated outbound calls from automatic dialer system
- Contact homeowner and educate them on how to make their homes more energy efficient.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Documented all activities related to appointment setting processes.
Collection Specialist
Outreach Communications
Haltom City, TX
01.2013 - 06.2016
- Contact delinquent accounts to collect payments or set up payment arrangements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
Education
High school -
Southwest High School
06.2014
Some College (No Degree) - Accounting And Business Management
HaltomJesmaDeVry University
Downers Grove, ILSkills
- Information Security
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Data Collection
- Active Listening
- Microsoft Excel
- Credit Card Payment Processing
- Call Triaging
Certification
Licensed Insurance Agent
Additional Information
SPECIAL SKILLS: Excellent written and verbal communication skills, Strong work ethic, Ability to work independently, MS Windows expert, Efficient and detail oriented, Ability to adapt to changes within the company, Strong listening and interpretation skills, Excellent time management Skills and Goal oriented.
INTEREST: Interacting with other business minded individuals
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Remote CSR/Producer
Blue Shield of California
06.2021 - Current
Remote Customer Engagement Specialist
Advocate Aurora Health
02.2021 - 05.2023
Remote Leasing Customer Service Agent
Yardi Systems, Inc.
06.2019 - 12.2022
Remote Help Desk & Customer Service Representative
ACE Cash Express
06.2016 - 05.2022
Appointment Setter
Jesma Marketing
02.2014 - 06.2016
Collection Specialist
Outreach Communications
01.2013 - 06.2016
High school -
Southwest High School
Some College (No Degree) - Accounting And Business Management
HaltomJesmaDeVry University
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