Jaime GUZMAN
Bloomington,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
Work History
Badge Access Control Specialist
Allied Universal Security/Rivian Badge Access
08.2022 - Current
- Issue Credentials to All Rivian Personnel, Contingent Staff and Guests Worldwide
- Giving Proper Access on Badges Depending on Authorization
- Working in Tandem with Rivian People Partners When Processing Terminations, Resignations, Suspended Pending Investigations and DNCs
- Processing Newly Hired Contractors by Creating New Profiles on Both ClearID and VNDLY Software
- Skilled in Both Adobe Photoshop and Adobe Lightroom in Creating Badges
- Receive and Process Tickets for Badge and Access Requests Through ServiceNow Help Desk Software
- Work in Tandem with Allied Security Officers at Entrance Positions to Identify Proper Access Status of Individuals Entering the Facility
- Working in Tandem with Department Manager in Order to Streamline Workload by Creating Weekly inventory Checklist and Suggesting the Creating of a Company Matrix to Properly Input Company Names on to ClearID
- Communicate and Uphold Access Control Policies Effectively with Rivian Personnel, Contractors and Visitors
- Report Access Control Violations or Security Risks to Rivian Security
- Properly Train and Mentor New Employees on All Access Control Software, Procedures, and Policies
- Ensuring That Proper Turnover is Done Every Shift So That Relieving Employees Know What to Expect Regarding Workload
- Performed Quality Customer Service and Customer Care
- English Native Language and Spanish Speaker
Owner/Stand-Up Comedian/Comedy Show Producer
Blo-No Comedy
11.2015 - Current
- Engaged with audiences to create memorable experiences at live performances.
- Collaborated with other entertainers to create engaging acts.
- Performed live shows at various venues throughout Central Illinois.
- Used social media to promote events and build audience.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Negotiated contracts vendors, performers and crew for stand-up comedy performances.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Managed, produced, and promoted 5 shows and open-mics at 5 venues
Senior Nuclear Security Officer
Exelon Nuclear Facility
10.2005 - 07.2022
- Protect Exelon Nuclear Facility from Radiological Sabotage and/or Theft
- Processing and Escorting visiting Vehicles and/or Personnel
- Implementing Safe and Secure Working Environment
- Weapons Handling & Safety
- Tactical Training, Handcuffing, O.C Spray, and De-escalation
- Yearly Training in Fitness for Duty & Behavioral Observation, Industrial Nuclear Safety, and Plant Access
- Physical Protection of Nuclear Power Plant, Equipment, and Personnel
- Response to Security Threats and Potential Threats Immediately and without Hesitation
- Duties and Responsibilities Include, but are not Limited to, Foot and Vehicle Patrols; Visual and Sensory
- Awareness of Surroundings, including Ground and Air; Vehicles, People and Material Searches.
- Access Control Functions; Response Activities; Identification & Authorization of People, Vehicles and Materials
- Testing of Security Equipment; Gate Operations; Monitoring, Observing and Reporting of Issues; Traffic Control; and Escort of Hazardous Materials;
- Regular and Consistent Attendance and Availability to Work and Perform These and All Other Essential Duties and Responsibilities.
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Conducted vehicle searches to prevent import of weapons, contraband and prohibited items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Monitored and checked vehicles, personnel and possessions at 3 entry and exit points
Assistant Manager
Border's Books
01.2004 - 01.2005
Loan Officer
Custom Home Loans
01.2002 - 01.2004
Active Store Manager, • Assistant Manager
Anchor Blue
01.1995 - 01.2002
Education
Art
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
U. S. Grant High School
Van Nuys1986
Skills
- Producing and Promoting Shows
- Audience Engagement
- Talent Scouting
- Event Planning
- Live Events
- Customer Service, Care, and Relations
- Training Junior Team Members
- Issue and Resolution Tracking
- Loss Prevention
Languages
Spanish
Native or Bilingual
Timeline
Badge Access Control Specialist
Allied Universal Security/Rivian Badge Access
08.2022 - Current
Owner/Stand-Up Comedian/Comedy Show Producer
Blo-No Comedy
11.2015 - Current
Senior Nuclear Security Officer
Exelon Nuclear Facility
10.2005 - 07.2022
Assistant Manager
Border's Books
01.2004 - 01.2005
Loan Officer
Custom Home Loans
01.2002 - 01.2004
Active Store Manager, • Assistant Manager
Anchor Blue
01.1995 - 01.2002
Art
Los Angeles Valley College
High School Diploma -
U. S. Grant High School
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