Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jaimee Martinez

Santa Clara Pueblo,NM

Summary

Excellent time management skills combined with a superior knowledge of administrative support and data entry with a focus in customer service. Skilled in written, verbal, and interpersonal communication. Adept in making key decisions and working with confidential information to achieve goals. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Birth Registrar/Medical Records

Presbyterian Hospital
10.2023 - Current
  • Answered incoming phone calls, scheduled appointments and addressed messages in phone bucket.
  • Verified demographics, updated patient profile and collected co-payments or outstanding balances.
  • Prioritized work and completed tasks on time against tight deadlines.
  • Maintained HIPAA compliance with patient medical records and personal health information.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.

Operations Support Specialist 2

Los Alamos National Laboratory
02.2023 - 07.2023
  • Assure Safety and security compliance.
  • Maintaining required safety and security training.
  • Perform document control and records management functions in accordance with DOE and Laboratory policies and procedures.
  • Experience working with team-members, other organizations and customers to solve problems.
  • Experience using Microsoft Office, Oracle, Outlook and LANL home page.
  • Generated reports detailing findings and recommendations.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Representative

Bank of America
09.2022 - 02.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Server/Trainer

Olive Garden
03.2018 - 02.2023
  • Mentored new employees by providing guidance on proper etiquette when interacting with customers.
  • Served as positive role model and mentor for restaurant waitstaff.
  • Guided guests through menu items to promote ultimate dining experience.
  • Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment.
  • Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided coaching and mentoring to employees.

Administrative Assistant

Santa Fe Osteoporosis Center
09.2008 - 08.2013
  • Answered phone calls and emails from clients to address questions, complaints, and needs.
  • Provided administrative support to senior management, including scheduling and coordinating meetings, preparing documents and maintaining filing systems.
  • Maintained confidentiality at all times when handling sensitive material and documents.
  • Updated client and employee information, financial records, and schedules in company databases.
  • Developed effective customer service strategies and procedures for dealing with customer inquiries.
  • Assisted development and implementation of new administrative procedures.
  • Organized office operations, ensuring efficient use of resources and a high level of accuracy in all work produced.

Education

Degree in Progress - Communication Studies

New Mexico State University
Las Cruces, NM

A.A. in Business Administration -

Santa Fe Community College
Santa Fe, NM

H.S. Diploma -

Santa Fe High School
Santa Fe, NM

Skills

  • Policy and Procedure Implementation
  • Staff Training
  • Oracle Database Management
  • High-Pressure Environments
  • Workflow Planning
  • Customer Relationship Management
  • MS Office
  • Friendly, Positive Attitude
  • Database Administration
  • Electronic Medical Record Software
  • Public Speaking

Awards

Entrepreneurship Award

Timeline

Birth Registrar/Medical Records

Presbyterian Hospital
10.2023 - Current

Operations Support Specialist 2

Los Alamos National Laboratory
02.2023 - 07.2023

Customer Service Representative

Bank of America
09.2022 - 02.2023

Server/Trainer

Olive Garden
03.2018 - 02.2023

Administrative Assistant

Santa Fe Osteoporosis Center
09.2008 - 08.2013

Degree in Progress - Communication Studies

New Mexico State University

A.A. in Business Administration -

Santa Fe Community College

H.S. Diploma -

Santa Fe High School

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