Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Certification
Timeline
Generic

Jaime E. Navarro Jr.

Summary

Highly-motivated Team Lead with twenty three years of company knowledge. Ready to take my experience to the next level.

As well demonstrate problem-solving and technical support, leading projects to success. Recognized for mentoring staff towards excellence, significantly improving team performance and project delivery.

Overview

25
25
years of professional experience
2
2
Certifications

Work History

Team Lead IT Service

JL Audio/Garmin
02.2014 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
  • Created and managed project plans, timelines and budgets.
  • Manage ERP database systems
  • Provide IT support for over 300+ users and 600+ devices in over six separate global locations.
  • Responsible for management, maintenance, and troubleshooting of the local area network.
  • Deploy and manage SentienlOne to establish protection on all Windows, Macintosh and Windows Server's.
  • Assisted deploying LanSweeper allowing to inventory connected endpoint devices and enabling to centrally manage devices.
  • Upgrade and deploy and SolidWorks PDM Vault Enterprise
  • Install, configure VMware ESXi, within vSphere environments with VirtualCenter management for production and non-production environments.
  • Assess the current environment and strategize implementation of a Virtual Desktop Infrastructure.
  • Implement physical to virtual migration of existing Windows Server 2003-2012 servers to a virtual environment.
  • Create, test, and implement group policies within Active Directory.
  • Provide support for users accessing Active Directory and support for replication issues between sites.
  • Administer Macintosh OSX Servers and manage shares and services.
  • Assisted in the deployment and virtual upgrade of Mitel IP 3300 VoIP/telephony system and MiCollab system.
  • Manage VoIP Phone system using Mitel Cluster Manager.
  • Manage DHCP server and static IP address assignments using reservations this was necessary for easier management of web filtering by IP.
  • Manage DNS server to ensure proper name resolution over multiple subnets and over frame relay to remote offices / domains.

Service Desk Technician

JL Audio
07.2002 - 02.2014
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications
  • Analyze and resolve technical issues associated with desktop/laptops, hardware, application software, network, tablets, and mobile devices.
  • Create and deploy operating system images using Symantec Ghost, Acronis Snap Deploy to streamline the rebuilding process of workstations and servers.
  • Coordinate and setup workstations (Windows, OSX) including custom applications per-user basis and manage user account creation, views and server replication as well as backup procedures.
  • Maintain Symantec Antivirus Server SEP and establish protection on all Windows based workstations and servers.
  • Create Dealer and Rep Web Portal accounts within ORBIS/Oracle.

Case Management

The Answer Group, TAG
09.1999 - 04.2002
  • Worked in a live-call support environment contracted for Gateway to assist customers with hardware/software issues.
  • Review/assess technical situation and establish case priority/severity in accordance with the service level target.
  • Research support cases, knowledge bases, user/administrator manuals, in an effort to deliver technical solutions.
  • Add a personal touch to support engagement. Make customer feel known and understood by reviewing case history to assure familiarity with the system environment.
  • Reduce cost through excellent customer service by providing effective solutions to customer computer issues though remote and telephone support.

Education

Associates - Electronic Engineering

ITT Technical Institute
Davie, FL
05.2001 -

Skills

  • Problem-Solving

  • Teamwork and Collaboration

  • Technical Support

  • Adaptability

  • Self Motivation

  • Coaching and Mentoring

Accomplishments

  • Relocated MDF and adding standard equipment for future growth at Miramar site.
  • Achieved real-time data and easy of access for IT service request with updates and feedback by deploying ZenDesk.
  • Plan and deploy end-point migration from JL network to Garmin network.
  • Planned and implemented removing our offsite backups to becoming an in-house backup to our SAN storage between FL & AZ. Backup for 15-20 servers at different intervals and across different platforms (Mac & PC) to not impact daily workflow.
  • Design and install new server rooms at remote sites Phoenix and Portland.
  • Supervised team of up 4 staff members.

Software

Windows OS

Mac OS X

Windows Server 2003-2019

Active Directory

DNS/DCHP/IIS

VoIP

O365

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

CompTIA A+

Timeline

Team Lead IT Service

JL Audio/Garmin
02.2014 - Current

CompTIA Network+

05-2009

Service Desk Technician

JL Audio
07.2002 - 02.2014

Associates - Electronic Engineering

ITT Technical Institute
05.2001 -

CompTIA A+

02-2001

Case Management

The Answer Group, TAG
09.1999 - 04.2002

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Jaime E. Navarro Jr.