Jaimee Sartor
Lithonia,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Longhorn Steakhouse
Conyers, GA
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Service Advisor
Courtesy Dodge
Conyers, GA
10.2018 - 01.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Recommended additional, useful services to customers to increase overall sales.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Medical Biller
GEORGIA UROLOGY CENTRAL BILLING OFFICE
McDonough, GA
05.2016 - 10.2018
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Reviewed patient medical records to determine medical necessity for requested services and procedures.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Resolved any discrepancies identified during the precertification process.
- Maintained detailed documentation of all activities related to the precertification process.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Adhered to applicable laws, regulations, policies, and procedures governing the healthcare industry.
Server
Red Lobster
Conyers, GA
03.2016 - 01.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Professional Cleaner
Gitche clean
Atlanta, GA
08.2015 - 01.2017
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Emptied trash cans and ensured recycling bins were separated properly.
- Stocked restrooms with toilet paper, soap, paper towels.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Cleans carpets using vacuum cleaner or other carpet cleaning equipment to remove spots and stains.
- Polished hard surface floors using a buffing machine or an auto scrubber as necessary.
- Sanitized high-touch surfaces such as door handles and light switches.
- Changed linens on beds when requested by client or hotel staff.
- Cleaned up spills quickly to prevent any further damage or staining.
- Utilized various cleaning solutions according to the type of surface being cleaned.
- Performed routine maintenance tasks such as replacing air filters in HVAC systems.
- Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.
- Responded promptly to customer inquiries regarding services provided.
- Set up rooms for special events including arranging chairs and tables according to specifications provided by clients.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
- Reduced cleaning time significantly while maintaining company quality standards.
Education
High School Diploma -
Alcovy High School
Covington, GA05-2013
Skills
- Health codes compliance
- Payment Processing
- Basic accounting
- Menu Memorization
- Outgoing Personality
- Customer Service
- Engaging personality
- Computer Skills
- Clerical Support
- Price Quoting
- Data Entry
- Technical Support
- Customer Retention
- Order Fulfillment
- Beverage Preparation
Certification
- Medica
Timeline
Bartender
Longhorn Steakhouse
01.2024 - Current
Service Advisor
Courtesy Dodge
10.2018 - 01.2022
Medical Biller
GEORGIA UROLOGY CENTRAL BILLING OFFICE
05.2016 - 10.2018
Server
Red Lobster
03.2016 - 01.2018
Professional Cleaner
Gitche clean
08.2015 - 01.2017
High School Diploma -
Alcovy High School