Jaime Erin Griffith Blair
Sanford,FL
Summary
Experienced Pharmacy Resolution Specialist and Medical Administrator dedicated to promptly addressing patient concerns for optimal satisfaction. Proven track record of success in customer relations spanning over 25 years. Energized and driven, excelling in fast-paced environments and thriving under pressure. Eager healthcare professional seeking to advance expertise and contribute to employer\'s growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician - Anticoagulation
HarmonyCares
06.2024 - 12.2024
- Serve as the sole pharmacy technician for two pharmacist helping to establish the anticoagulation department
- Verify patient lab results and medication dosages are entered in Aprima for pharmacists
- Establishing a wellness program for the entire new pharmacy department
Medical Receptionist
Fyzical Therapy and Balance Centers
04.2024 - 05.2024
- Assisted patients with setting up appointments in Systems4PT
- Verified patient benefits, ensuring they received to maximum services possible with their coverage
- Assisted the physical therapists with providing care to their patients
- Greeted each and every patient, making them feel like a member of my family
Medical Receptionist
Ear, Nose, Throat, & Plastic Surgery Associates
02.2024 - 03.2024
- Assisted patients with setting up appointments and procedures in ModMed
- Addressed non-medical questions about otolaryngology
- Assisted patients with questions regarding health insurance
- Greeted each and every patient, making them feel like a member of my family
Customer Service Senior Rep
Cigna / Express Scripts
06.2023 - 02.2024
- Served as supervisor whenever needed to resolve patient issues and fill their prescriptions
- Addressed non-medical questions about prescription-fulfillment processes
- Consistently received100% scores on my Quality Monitoring
- Assisted Patient Care Advocates with patient issues and helped them to learn proper procedures
Pharmacy Tech Assoc Rep
Cigna / Accredo
03.2022 - 06.2023
- Evaluated patient medication cases and assigned proper personnel (pharmacist, pharmacy technician, resolution team, billing, etc.)
- Addressed non-medical questions about prescription-fulfillment processes
- Ensured prompt updates to patients’ medical records
- Cross-trained on record-keeping on ICD-10 codes, allergies, and other patient data
- Consistently received100% scores on my Quality Monitoring
Customer Service Assoc Rep
Cigna / Accredo
11.2020 - 03.2022
- Verified patient prescriptions and scheduled medication delivery
- Additionally, I participated in several projects that expanded my knowledge of the company’s systems and processes
- I worked as a weekend Resolution Team Lead for the off-hours team, where I de-escalated upset patients and helped agents with any issues they had, giving me an opportunity to hone my active listening skills and practice calming upset patients to the point of benefiting everyone involved
- I worked on the Patient Rescue Team, collaborating with other departments to help patients get their medications faster
- This position taught me the life of a script and all the work it entails
Education
BA - Healthcare Administration
University of Phoenix
01.2024
Pharmacy Technician Certificate - undefined
Rasmussen University
09.2021
Skills
- Rapid Complaint Resolution of Escalated Cases
- Versatility and Adaptability
- Administrative Efficiency
- Fully COVID vaccinated
- Problem Solving
- Outstanding Attention to Detail
- Proficient in Microsoft Office
- Wellness and Wellbeing Certified
Certification
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, October2021 (Expires October2024)
- Registered Pharmacy Technician, Florida Board of Health, October2021 (Expires December2025)
Community Service
Orlando Women for Good, Grapevine, Founding Member, Board Member, Member Communications Lead and Manager of Non-Profit Selection, Weight Loss Surgery Foundation of America: Board Member
Affiliations
- American Society of Health-System Pharmacists (ASHP): Well-Being Ambassador Certificate / Medical-History Taking Certificate
- Selected to conduct field testing where my job is critiquing information for new ASHP certifications, including Medical-History Taking and the Well-Being Ambassador Program.
- American Association of Pharmacy Technicians (AAPT): Advisory Board
- Selected to have an article published in the May2024 issue of Pharmacy Times on Well-being in Pharmacy Technicians.
Timeline
Pharmacy Technician - Anticoagulation
HarmonyCares
06.2024 - 12.2024
Medical Receptionist
Fyzical Therapy and Balance Centers
04.2024 - 05.2024
Medical Receptionist
Ear, Nose, Throat, & Plastic Surgery Associates
02.2024 - 03.2024
Customer Service Senior Rep
Cigna / Express Scripts
06.2023 - 02.2024
Pharmacy Tech Assoc Rep
Cigna / Accredo
03.2022 - 06.2023
Customer Service Assoc Rep
Cigna / Accredo
11.2020 - 03.2022
BA - Healthcare Administration
University of Phoenix
Pharmacy Technician Certificate - undefined
Rasmussen University
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