Jaime H. Saldivar
Mission,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Account Manager
Arvato
01.2015 - 11.2015
- Provided personal attention to Microsoft Partners
- Provided exceptional customer service and helped resolve issues with Microsoft's website navigation
- Built strong relationships with clients to foster trust and loyalty
- Provided personal attention to approx. 30 Partners' inquiries and resolved problems regarding membership
- Maintained professional communication with Partners via email and phone calls
Customer Service Representative
Global Telesourcing Mexico, S. De R.L. De C.V
02.2014 - 01.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Sought ways to improve processes and services provided.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Handled customer inquiries and suggestions courteously and professionally.
Owner
Las Palmas Landscaping, LLC
06.2012 - 02.2014
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Fostered environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Coach
Mission Boxing Gym
03.2008 - 06.2012
- Offered constructive feedback to clients to help reach goals.
- Advised head coach on discipline, performance, and other decision-making areas.
- Assisted clients in setting and achieving personal and professional goals.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Education
Associate of Applied Science - Plant Nursery Management
Western Texas College
Snyder, TX11.2024
Diploma - Accounting And Business Management
Stratford Career Institute
Saint Albans, VT09.2021
Certificate of Initial Proficiency - Construction Carpentry
Windham School District
Colorado City, TX08.2019
Certificate of Completion - N.C.C.E.R: Core Curriculum
Windham School District
Colorado City, TX03.2019
Skills
- Great communication skills
- Friendly and energetic
- Ability to work independently or collaborate in team effort to achieve common goals
- Focused and detail-oriented
- General maintenance of landscape equipment
- Committed to upholding cleanliness standards while delivering high-quality landscaping services
Certification
10-hour Construction Safety and Health
Timeline
Personal Account Manager
Arvato
01.2015 - 11.2015
Customer Service Representative
Global Telesourcing Mexico, S. De R.L. De C.V
02.2014 - 01.2015
Owner
Las Palmas Landscaping, LLC
06.2012 - 02.2014
Assistant Coach
Mission Boxing Gym
03.2008 - 06.2012
Associate of Applied Science - Plant Nursery Management
Western Texas College
Diploma - Accounting And Business Management
Stratford Career Institute
Certificate of Initial Proficiency - Construction Carpentry
Windham School District
Certificate of Completion - N.C.C.E.R: Core Curriculum
Windham School District