JAIME HORNOSKY

• Answered telephones and responded to inquiries from patients, healthcare providers, pharmacies, insurance companies and other customers.
• Assisted pharmacists in providing pharmaceutical care services to patients including medication reconciliation and therapeutic interchanges.
• Prepared unit dose medications by counting, pouring, labeling, and packaging medications in accordance with established procedures.
• Coordinated patient care plans with pharmacies for timely delivery of medications.
• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Conducted follow-up calls to patients regarding their medication regimens.
• Performed medication reconciliation for inpatients and outpatients.
• Attended weekly meetings with pharmacy staff to discuss upcoming changes in drug formularies or policies.
• Ensured adherence to HIPAA privacy rules while working with confidential patient information.
• Provided education and support to patients on the importance of taking medications correctly and safely.
• Compiled, reviewed, and updated patient medical records with current medications.
• Created detailed reports summarizing medication reconciliations performed each month.
• Collaborated with pharmacists, nurses, physicians, insurance companies and other healthcare professionals to resolve any issues related to medication management.
• Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.
• Completed continuing education to stay updated on medication administration practices.

• Strong proficiency in MS Excel, data extraction techniques from other sources (Ex. Excel to Smart Sheet).
• Experience working directly with healthcare customers and familiarity with hospitals and health systems structure
• Excellent analytical skills
• Self-starter who has demonstrated the ability to be successful with daily autonomy
• Experience developing structured business processes to manage customer data
• Experience developing cloud-based forms to collect and manage data

Performed quality assurance activities such as evaluation of expired medications for return or disposal.

• Assisted pharmacists in providing pharmaceutical care services to patients including medication reconciliation and therapeutic interchanges.
• Participated in training sessions on proper use of equipment and updated software programs used in the pharmacy department.
• Prepared detailed reports on pharmacy operations and activities for management review.
• Conducted quality assurance audits to ensure compliance with regulatory requirements.
• Maintained records management system to process personnel information and produce reports.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

• Developed and maintained positive working relationship with patients, physicians and other team members.
• Traveled throughout assigned states and directly collaborated with provider offices and pharmacies to obtain referrals and establish relationships.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Maintained records management system to process adherence data and produce reports.
• Maintained awareness of government regulations, health insurance formulary changes and member's rights.
• Engaged in conversation with customers to understand needs, resolve issues, and if needed, escalate to upper management.
• Liaised between customers, retail and specialty pharmacies to expedite orders and meet customer demands.
• Trained new employees to promote overall team productivity and knowledge.
• Enhanced patient satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

• Managed medication stocks in AccuDose/McKesson systems, including conducting counts, labeling products and maintaining controls
• Performed compounding and fulfillment work in both sterile and non-sterile environments, depending on patients needs
• Performed compounding and fulfillment work in both sterile and non-sterile environments, depending on patients needs
• Operated and led maintenance of compounding equipment for calibration, weighing, mixing, grinding and measuring
• Stocked, labeled and delivered medications to nurses and caregivers
• Assisted pharmacists in daily operations tasks and administrative tasks
• Met regulatory record keeping requirements by documenting pharmacy logs in Simplifi797.
• Evaluated IV admixture solutions for clarity, particulate matter, pH level, temperature stability and sterility prior to dispensing them for use.
• Identified potential problems associated with compounding processes such as chemical incompatibilities or contamination risks.
• Assisted with training new employees on aseptic technique principles, safe handling of hazardous drugs and general pharmacy operations.
• Assisted pharmacists in preparing sterile products for chemotherapy treatments, antibiotics and other complex medications requiring specialized preparation techniques.
• Calculated dosages for intravenous medications according to physician orders.
• Responded promptly to requests from nursing staff regarding medication availability, dosing questions.
• Ensured that all IV admixture solutions are prepared in accordance with the safety guidelines established by the hospital pharmacy department.
• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Mixed pharmaceutical preparations according to written prescriptions.
• Transferred medication from vials to sterile, disposable syringes using aseptic techniques.

• Reviewed and labeled over 600 prescriptions daily with expert accuracy
• Knowledgeable in EMR and eMAR systems
• Filled immunizations, travel medicine, medication therapy management and other specialty programs daily
• Compiled customer demographic, allergy and medical history background
• Communicated directly with doctor's offices via telephone, fax and email
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
• Communicated extensively with patients to provide assistance, support and instructions
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
• Placed orders for out of stock medications to ensure patients received their prescriptions on time.

• Filled, stored, prepared and scheduled Influenza, Pneumonia and Zostavax Vaccinations for the Zostavax Clinic
• Lead filling technician and Liaison for the Synagis Clinic
• Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
• Processed and filled incoming EMR prescriptions for Specialty, Hospice/Home Health and retail departments
• Communicated daily with doctor's offices, home care nurses and hospice facilities via telephone, fax and EMR systems for patient's incoming prescriptions and prescription delivery scheduling
• Created spreadsheets to improve clinic management for medication administration and reporting accuracy.

• Responsible for logging and dispensing all prescriptions
• Managed incoming and outgoing calls for busy medical office
• Called in prescriptions to Pharmacies for customer pick up
• Directly supported CEO in managing operation workflow
• Managed medical supply inventory, patient charts and company files
• Planned and executed corporate meetings, lunches and special events for groups of 3+ employees
• Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
• Performed complex administrative management of sensitive and confidential issues
• Coordinated meetings with other department managers and served as main liaison between department heads and executives
• Managed a team of three receptionists, including training and task delegation
• Provided filled prescriptions to customers, included medication information sheets and coordinated consults
• Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.

• Managed the Risperdal Department and submitted claims to insurance companies for payment
• Entered and processed prescriptions into the internal system with accuracy
• Assisted staff members with drug inventory, purchasing, and receiving
• Processed prescription transfer requests from competitors.
• Assisted pharmacist with clearing high volume of prescriptions
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

• Prepared and submitted claims to insurance companies for payment
• Efficiently processed cash register transactions for new and refilled prescription orders
• Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
• Ordered medicines daily to ensure compliance with demands and needs
• Calculated dosage, filled prescriptions and prepared prescription labels
• Processed prescription transfer requests from competitors
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Innovation Award - Prominence Health Plan 2022