Summary
Overview
Work History
Education
Skills
Timeline
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Jaime L. Cook

Jaime L. Cook

Castroville,TX

Summary

Seasoned Medical and Operations Business Administrator and loyal leader with 8 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

26
26
years of professional experience

Work History

Business Administrator

Alsatian Care Enterprises, PLLC
05.2016 - Current
  • Supervise staff at four medical practices and locations
  • Reconcile account information
  • QuickBooks for Payroll and Taxes
  • Inventory management for medication, medical equipment, and office supplies.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Developed monthly reports.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Created and updated regular inventory reports and records.
  • Audited contracts and agreements with public organizations and city governments.
  • Reviewed operational efficiencies, suggesting methods for improvement.
  • Implemented internal controls and safeguards for receipt of revenue, costs, budgets and expenditures.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Managed employee records on database to maintain accuracy and updated information.
  • Completed payroll accurately and timely to meet employee expectations.

Owner/Operator - Massage Therapist

Jaime L Cook, RMT, MPH
05.2015 - Current
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.

Operations Manager

Chandler Automotive
03.2013 - 03.2015
  • Reviewed financial statements, sales/activity reports, and prepare sales tax and employee taxes monthly
  • Managed staff, preparing work schedules, and assigning specific jobs and duties
  • Directed and coordinated marketing and advertising for websites
  • Established and implemented departmental policies, goals, objectives and procedures, according to state requirements
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands

Aftermarket/Inside Sales, BAC Aftermarket Specialist

Mechanical Reps, Inc
09.2008 - 02.2013
  • Cooling Tower Inspections, quotes, and orders
  • Manages customer service for all manufactures aftermarket sales, 32 different lines for Austin, San Antonio and Valley offices
  • Supervise all warehouse sales, billing, and inventory orders
  • Supervise all aftermarket inside sales orders, purchasing, and billings
  • Coordinate special events with committees
  • Managed friendly and professional customer interactions
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Answered customers' questions regarding products, prices, and availability

Special Education Teacher

West Avenue Elementary
11.2006 - 08.2008
  • Maintain accurate student records, and prepare reports
  • Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement
  • Prepare materials and classrooms for class activities
  • Establish and enforce rules for behavior and policies and procedures to maintain order among students
  • Confer with parents, administrators, testing specialists, and professionals to develop individual educational plans designed to promote students' educational, physical, and social development.

Clinical Coordinator – Case Manager

Texas Mentor Fostercare Agency
08.2005 - 11.2006
  • Provided case management service
  • Assessed and lead development of service plan in conjunction with treatment
  • Coordinated and evaluated plan implementation
  • Monitored and consulted mentors regarding clients Implementation of service plan
  • Conducted home visits and group meetings

Registered Massage Therapist/Manager

Boardwalk Spa
11.1997 - 08.2001
  • Responsible for recruiting, interviewing, and hiring new staff
  • Communicated and educated with clients on promotions and a variety of health topics
  • Performed sports therapy, swedish massage, and deep tissue massage
  • Maintained and assisted with retail sales and inventory

Education

Health Care Administration Certificate -

Yale School of Management
New Haven, CT
02.2023

Masters of Public Health - Social And Behavioral Health

Texas A&M Health Science Center
College Station, TX
08.2003

Bachelor of Science - Health Community Health Option

Texas A&M University
College Station, TX
08.2001

Skills

  • Business Correspondence
  • Professional Development
  • Digital Banking Products and Services
  • Accounting Software
  • Persuasive Negotiations
  • Analytical and Critical Thinker
  • Accounting Principles Understanding
  • Operations Management
  • Cost Analysis and Savings
  • Operational Improvements
  • Eligibility Assessments
  • Protocol Adherence
  • Occupational Medicine
  • P&L Management
  • Audit Preparation and Response
  • Preparing Financial Statements
  • Budget Development
  • Executive Leadership
  • Financial Documentation
  • Account and Ledger Reconciliations
  • Accounts Payable and Accounts Receivable
  • Human Resource Management
  • Emergency Readiness
  • Medicare Compliance
  • Clinical Staff Management

Timeline

Business Administrator

Alsatian Care Enterprises, PLLC
05.2016 - Current

Owner/Operator - Massage Therapist

Jaime L Cook, RMT, MPH
05.2015 - Current

Operations Manager

Chandler Automotive
03.2013 - 03.2015

Aftermarket/Inside Sales, BAC Aftermarket Specialist

Mechanical Reps, Inc
09.2008 - 02.2013

Special Education Teacher

West Avenue Elementary
11.2006 - 08.2008

Clinical Coordinator – Case Manager

Texas Mentor Fostercare Agency
08.2005 - 11.2006

Registered Massage Therapist/Manager

Boardwalk Spa
11.1997 - 08.2001

Health Care Administration Certificate -

Yale School of Management

Masters of Public Health - Social And Behavioral Health

Texas A&M Health Science Center

Bachelor of Science - Health Community Health Option

Texas A&M University

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Jaime L. Cook