Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaimelynn McCloud

1020 Shaff Rd,OR

Summary

Dynamic professional with extensive experience at Costco, excelling in relationship building and issue resolution. Proven track record in enhancing customer satisfaction and financial accuracy through effective account reconciliation and staff training. Adept at fostering teamwork and collaboration, driving continuous improvement, and mentoring junior staff to achieve organizational goals.

Overview

2026
2026
years of professional experience

Work History

Member Service Representative

Costco
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Policy Advisor

Costco
05.2016 - 04.2025
  • Advised senior leadership on potential implications of proposed policies or regulations for the organization''s mission or operations.
  • Mentored junior staff in the development of their policy analysis skills, fostering a culture of continuous learning and professional growth within the organization.

Sales Auditor

Costco
04.1997 - 04.2024
  • Maintained up-to-date knowledge of industry standards and regulations, ensuring company compliance at all times.
  • Identified revenue discrepancies through meticulous examination of sales data, leading to improved financial accuracy.
  • Assisted management in identifying potential risks, enabling proactive measures to mitigate losses.
  • Trained new team members on sales auditing procedures, fostering a culture of continuous improvement within the department.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Trained new employees on accounting principles and company procedures.

Education

AOG - General Studies

Chemeketa Community College
Salem, OR

Skills

  • Relationship building
  • Financial transactions
  • Issue resolution
  • Account reconciliation
  • Member account management
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Problem resolution
  • Data entry
  • Issue and complaint resolution
  • Account updating
  • Calm under pressure
  • Employee coaching
  • Staff education and training
  • Billing adjustments and refunds
  • Training development aptitude

Timeline

Policy Advisor

Costco
05.2016 - 04.2025

Sales Auditor

Costco
04.1997 - 04.2024

Member Service Representative

Costco

AOG - General Studies

Chemeketa Community College

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Jaimelynn McCloud