Data entry
Jaimelynn McCould
Costco
Stayton,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient billing professional with 27 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
27
27
years of professional experience
Work History
Sales Auditor
Costco
Salem, OR
09.2017 - 03.2024
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interviewed auditees to gather data needed to conduct audits.
- Ensured integrity of financial reporting by verifying accuracy of accounting records and reconciliations.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
- Reduced risk of fraud by implementing effective internal controls and monitoring systems.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Analyzed data and findings to prepare reports detailing financial information.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Prepared working papers, reports and supporting documentation for audit findings
- Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance
Refund Specialist
Costco
Salem, OR
10.2006 - 03.2024
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
- Collaborated with sales and finance teams to resolve complex refund cases, resulting in improved client relationships.
- Improved customer satisfaction by providing timely and efficient retail support services.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Continuously updated personal knowledge of industry trends and best practices in refund management, applying new learnings to enhance work performance.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction.
- Minimized errors in refund documentation by implement thorough review process before submission.
- Developed strong working relationships with colleagues across various departments, facilitating smooth resolution of cross-functional issues involving refunds.
- Assisted management in developing comprehensive policy manual outlining clear guidelines for handling refunds, chargebacks, and related issues.
Member Service Representative
Costco
Salem, OR
04.2006 - 03.2024
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Maintained and managed customer files and databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Able to exceed benchmarks set by Costco with new membership sign-up. NME 61% , NMA 42%, Triples 36%. Costco bench markets NME 47%, NMA 36% and Triples 17%.
Supervisor
Costco
Salem, Oregon
09.2011 - 12.2012
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly.
- Overseeing 80 employees as Front-End supervisor
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Vault Clerk
Costco
Salem, OR
02.2010 - 03.2012
- Cross-sold credit cards, loans and other bank products.
- Utilized manual and mechanical means to count and verify monetary values.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Received and counted incoming transfers from armored car services.
- Reduced discrepancies by performing daily audits and reconciliations of vault contents.
- Gathered and counted amounts for shipment off of bank premises.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Prevented unauthorized access by diligently monitoring entrance points into secured area at all times during working hours.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Counted, verified and handled bank deposits and armored car transactions.
- Contributed to positive work environment by fostering open communication among team members in resolving issues or discrepancies related to vault operations.
- Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
Cashier
Costco
05.2001 - 10.2006
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Cashier Assistant
Costco
01.2000 - 02.2001
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Food Court Employee
Costco
04.1997 - 01.2000
- Prepared high-quality food items in accordance with established recipes, ensuring consistency and great taste.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Demonstrated excellent problem-solving skills by resolving customer complaints with empathy and efficiency.
- Assisted in training new staff members on company policies, best practices, and general responsibilities within the Food Court setting.
Education
Associate of Arts -
Chemeketa Community College
Salem, OR 05.2001 -
Associate of Arts -
Oregon State University
Corvallis, OR 05.2001 -
Skills
Account reconciliation processes
undefinedAccomplishments
- Supervised team of over 100 staff members through out the day.
- Achieved corporate bench marks by how many sign ups that become Executive members and applied for Costco's credit card completing with accuracy and efficiency while also doing main job as a refund clerk.
- Documented and resolved a refund issue which led to an appreciation notice from a member that was sent to management.
- Achieved resolving tough issues through effectively helping with the best possible outcome for both the member and the company.
- Achieved a certificate of service excellence from the Senior Vice President Mario Omoss and VP of the Regional Operations Manager Dave Harruff. Through effectively helping with solve an issue for a member.
- Adapts well to changing duties and interruptions by demonstrating willingness to adjust to what is needed to aid in other departments.
- Wealth of knowledge of policy and procedure and being able to resolve issue before it arrives. Works well at being proactive instead of reactive which helps in productivity.
Additional Information
Working for Costco for twenty-seven years has given me the ability and skills to adapt to new situation daily. Having the opportunity to work in the majority of the position they offered gave a tremendous amount of knowledge that help develop the ability to excel in many areas. Learning to be able to find the answerers to resolve the situations or learning a new position. I enjoy challenges and resolving problems. Most of my training through Costco was left up to me to find and figure out solutions and learn the policy and procedures to resolve the issue.
Interests
Management
Supervior
Timeline
Sales Auditor
Costco
09.2017 - 03.2024
Supervisor
Costco
09.2011 - 12.2012
Vault Clerk
Costco
02.2010 - 03.2012
Refund Specialist
Costco
10.2006 - 03.2024
Member Service Representative
Costco
04.2006 - 03.2024
Cashier
Costco
05.2001 - 10.2006
Associate of Arts -
Chemeketa Community College
05.2001 -
Associate of Arts -
Oregon State University
05.2001 -
Cashier Assistant
Costco
01.2000 - 02.2001
Food Court Employee
Costco
04.1997 - 01.2000