Jaime Eaton
Portsmouth,VA
Summary
Seeking a challenging position in an organization where I have the opportunity to apply my skills and experience to make a positive contribution to my employer and employee's to further develop my expertise. Well-organized Front Office Representative bringing over 12 years of hospitality experience and overseeing multiple tasks . Commended for consistently driving team success through company procedures enforcement and personnel training.
Overview
21
21
years of professional experience
Work History
Front Desk Clerk
Landmark Hotel Group- Fairfield by Marriott
01.2023
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Resolves guest issues and provides outstanding customer service on a consistent basis
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Front Office Manager
MCR Hotels-Courtyard By Marriott
01.2022 - 02.2023
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Resolves guest issues and provides outstanding customer service on a consistent basis
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Managing and assuring that the front desk staff has successfully completed all tasks that are required.
Front Office Supervisor
LTD Hospitality-Residence Inn By Marriott & Springhill Suites By Marriott
01.2020 - 10.2022
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Resolves guest issues and provides outstanding customer service on a consistent basis
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Managing and assuring that the front desk staff has successfully completed all tasks that are required.
Front Desk Clerk
Landmark Hotel Group- Comfort Suites & Fairfield by Marriott
01.2014 - 07.2020
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Resolves guest issues and provides outstanding customer service on a consistent basis
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Front Office Clerk
Wingate by Wyndham Hotel
01.2012 - 01.2014
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Resolves guest issues and provides outstanding customer service on a consistent basis
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Customer Service Representative and Delivery Driver
Pizza Hut
01.2008 - 01.2012
- Take Customer Orders, Prepare Customer orders and Deliver Customer orders.
Housewife/Stay at Home Mom - Childcare
01.2002 - 01.2008
- Responsible for dressing and meal preparation for children in my home.
Education
High School Diploma -
Western Branch High School
1968 Bruin Pl, Chesapeake, VA 23321 06.1995
Skills
- Attractions and amenities knowledgeable
- Hospitality Management
- Guest Relations
- Multi-Line Phone Systems
Timeline
Front Desk Clerk
Landmark Hotel Group- Fairfield by Marriott
01.2023
Front Office Manager
MCR Hotels-Courtyard By Marriott
01.2022 - 02.2023
Front Office Supervisor
LTD Hospitality-Residence Inn By Marriott & Springhill Suites By Marriott
01.2020 - 10.2022
Front Desk Clerk
Landmark Hotel Group- Comfort Suites & Fairfield by Marriott
01.2014 - 07.2020
Front Office Clerk
Wingate by Wyndham Hotel
01.2012 - 01.2014
Customer Service Representative and Delivery Driver
Pizza Hut
01.2008 - 01.2012
Housewife/Stay at Home Mom - Childcare
01.2002 - 01.2008
High School Diploma -
Western Branch High School
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