Seeking a challenging position in an organization where I have the opportunity to apply my skills and experience to make a positive contribution to my employer and employee's to further develop my expertise. Well-organized Front Office Representative bringing over 12 years of hospitality experience and overseeing multiple tasks . Commended for consistently driving team success through company procedures enforcement and personnel training.
Overview
21
21
years of professional experience
Work History
Front Desk Clerk
Landmark Hotel Group- Fairfield by Marriott
2023.01
Manages reservations for arrivals, departures, and in-house guest accommodations
Resolves guest issues and provides outstanding customer service on a consistent basis
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Review accounts and charges with guest during the check in and checkout process if requested by guest
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Front Office Manager
MCR Hotels-Courtyard By Marriott
2022.01 - 2023.02
Manages reservations for arrivals, departures, and in-house guest accommodations
Resolves guest issues and provides outstanding customer service on a consistent basis
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Review accounts and charges with guest during the check in and checkout process if requested by guest
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
Managing and assuring that the front desk staff has successfully completed all tasks that are required.
Front Office Supervisor
LTD Hospitality-Residence Inn By Marriott & Springhill Suites By Marriott
2020.01 - 2022.10
Manages reservations for arrivals, departures, and in-house guest accommodations
Resolves guest issues and provides outstanding customer service on a consistent basis
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Review accounts and charges with guest during the check in and checkout process if requested by guest
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
Managing and assuring that the front desk staff has successfully completed all tasks that are required.
Front Desk Clerk
Landmark Hotel Group- Comfort Suites & Fairfield by Marriott
2014.01 - 2020.07
Manages reservations for arrivals, departures, and in-house guest accommodations
Resolves guest issues and provides outstanding customer service on a consistent basis
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Review accounts and charges with guest during the check in and checkout process if requested by guest
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Front Office Clerk
Wingate by Wyndham Hotel
2012.01 - 2014.01
Manages reservations for arrivals, departures, and in-house guest accommodations
Resolves guest issues and provides outstanding customer service on a consistent basis
Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
Post charges, such as rooms, laundry, damages to folios as needed
Review accounts and charges with guest during the check in and checkout process if requested by guest
Liaison between all of the departments including Housekeeping, Maintenance, and Management
Record guest comments and complaints, referring guests to managers as necessary
High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Customer Service Representative and Delivery Driver
Pizza Hut
2008.01 - 2012.01
Take Customer Orders, Prepare Customer orders and Deliver Customer orders.
Housewife/Stay at Home Mom - Childcare
2002.01 - 2008.01
Responsible for dressing and meal preparation for children in my home.
Education
High School Diploma -
Western Branch High School
1968 Bruin Pl, Chesapeake, VA 23321
06.1995
Skills
Attractions and amenities knowledgeable
Hospitality Management
Guest Relations
Multi-Line Phone Systems
Timeline
Front Desk Clerk
Landmark Hotel Group- Fairfield by Marriott
2023.01
Front Office Manager
MCR Hotels-Courtyard By Marriott
2022.01 - 2023.02
Front Office Supervisor
LTD Hospitality-Residence Inn By Marriott & Springhill Suites By Marriott
2020.01 - 2022.10
Front Desk Clerk
Landmark Hotel Group- Comfort Suites & Fairfield by Marriott
2014.01 - 2020.07
Front Office Clerk
Wingate by Wyndham Hotel
2012.01 - 2014.01
Customer Service Representative and Delivery Driver
Pizza Hut
2008.01 - 2012.01
Housewife/Stay at Home Mom - Childcare
2002.01 - 2008.01
High School Diploma -
Western Branch High School
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