Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AdministrativeAssistant

Jaime Mack Knight

Charlotte,NC

Summary

An accomplished Continuous Improvement professional with a proven track record in developing and implementing process improvement solutions, resulting in enhanced efficiency and quality. Committed to reducing waste and increasing efficiency through the implementation of lean methodology-based process improvements. Motivated to oversee and measure performance improvements through the development of metrics and tracking systems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Support Effectiveness Specialist

Change Healthcare
Remote, NC
06.2021 - Current
  • Responsible for creating and maintaining analytics for nationwide Provider Sales Team of 20 individuals, including budget, forecast, and individual/team metrics. These metrics are reviewed on weekly, monthly, and quarterly basis by corporate-wide executive team call
  • Liaise with sales, marketing, and management teams to develop effective solutions and achieve shared objectives to include pipeline increase of 200%
  • , resulting in creation of new process flows, enhanced operations support, and increased engagement of field sales personnel
  • Design job aids and training materials that effectively reduce errors of field sales by 50%, enabling them to navigate their job responsibilities with ease

Technical Business Analyst

Premier Health
Remote, NC
01.2019 - 06.2021
  • Analyze technical business processes to identify process improvement opportunities and inefficiencies. Develop Standard Operating Procedures (SOPs) that ensure accurate, feasible, and consistent outcomes, resulting in 50% reduction in entry errors
  • Determine operational objectives by studying business functions, gathering information and evaluating output requirements
  • Prepare user training manuals, conduct training sessions, and develop targeted solutions in collaboration with end-users with 100% compliance rate

Sr. Legal Operations Specialist

Premier Health
Charlotte, NC
03.2016 - 01.2019
  • Led corporate process improvement by identifying gaps and collaborating on new efficiencies through development of new work streams, accompanied by concise process documents and training that is easily implemented by non-technical individuals
  • Established innovative Supply Chain Services Tool which allows users to meet critical milestones, and more importantly their overall timeline for launching product categories; presented tool to business unit directors to be implemented with all of their direct reports, resulting in 75% decrease in missed contractual deadlines
  • Provided operations support for contractual, administrative and financial aspects of mergers and acquisitions.

Sr. Problem Resolution Associate

Vanguard
Charlotte, NC
05.2013 - 03.2016
  • Led development, implementation and training for cross-site initiatives; resulting in direct reduction of associate errors by 33%
  • Applied advanced strategic-thinking skills to identify and develop training and onboarding best practices that were implemented by 100% of departmental new hires across three company sites
  • Consistently exceeded management expectations through cross-site relationship building, priority management, collaboration, and attention to detail

Cofounder and President

Hang Masters
Atlanta, GA
01.2005 - 12.2012
  • Created and led successful installation business by identifying potential leads, assessing customer needs, and capitalizing on referrals; led company to become premier hanging and installation company in Atlanta increasing profit by 400% over first 3 years in business
  • Developed, planned, implemented, and analyzed marketing programs for delivery and effectiveness; created all marketing materials, which drove customer interest and industry success
  • Created and led successful training program, that was implemented for all new hires and enabled company to have multi-team installation business

Education

MBA -

REGIS UNIVERSITY
Denver, CO

Bachelor of Science - Teaching

LONGWOOD COLLEGE
Farmville, VA

Skills

  • Process Opportunity Identification and Solution Documentation
  • Group and Individual Instruction/Adult Education
  • Lesson Plan Development, Training Manuals and Materials
  • Strong Presentation, Facilitation and Communication Skills(Written and Verbal)
  • Collaborative Across Organizational Teams
  • Strong Priority Management/ Ability to Triage Project Demands
  • Advanced Microsoft Office Skills (Word, Excel, Visio, PowerPoint, OneNote)

Certification

  • Lean Six Sigma Green Belt, Emory University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Timeline

Sales Support Effectiveness Specialist

Change Healthcare
06.2021 - Current

Technical Business Analyst

Premier Health
01.2019 - 06.2021

Sr. Legal Operations Specialist

Premier Health
03.2016 - 01.2019

Sr. Problem Resolution Associate

Vanguard
05.2013 - 03.2016

Cofounder and President

Hang Masters
01.2005 - 12.2012

MBA -

REGIS UNIVERSITY

Bachelor of Science - Teaching

LONGWOOD COLLEGE

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Jaime Mack Knight