Jaime E Musignac
Saint Cloud,FL
Summary
- Experienced professional in Information Technology mainly focused in IT Systems Integration, Administration, Technical Support and Project Management.
- Experienced in Data Center, MSPs, C-level Support, Fault-Tolerant Systems for Critical Services, Virtualization platforms and BCDR in24/7 operations.
- Experienced with the analysis, planning, architecture & design, implementation, documentation, assessment, and management of the enterprise hardware infrastructure assuring systems security, scalability and manageability to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization, assuring compliance with business requirements.
- Provided leadership by projecting a positive attitude and resolves situations in a professional manner.
- Offering unique blend of technical aptitude and creative problem-solving skills, with passion for driving technology solutions in new environments. Brings ability to quickly assimilate new information and apply it to real-world scenarios, leveraging foundation in management and system integration.
- Demonstrated Project Management and decision-making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule.
- Ability to manage multiple high priority initiatives in a fast paced highly technical environment.
- Capable of working independently or in a team, recognized efficient decision maker.
- Demonstrated strong and ethical customer service skills.
- Demonstrated strong written and verbal communication skills, leadership skills & problems resolution.
- Excellent communication skills and extensive experience working with clients and partners.
Overview
26
26
years of professional experience
Work History
Solutions Architect
Kyocera Document Solutions America, Inc.
12.2021 - 12.2024
- Provide IT sales support and solutions expertise on qualified opportunities including all service offerings specific to the region
- Responsible for technical solutions design and related justifications within the context of defined and client-approved requirements and constraints
- Maintain knowledge & technical capability across a broad range of products / solutions
- Development of opportunities in other areas, especially managed services, and pursue these with the appropriate Account Manager
- Work with Account Managers on client proposals and when assigned to opportunities the presales deliverables (BOM, SOW, Diagram & services pricing)
- Working together with Sales and Project Management, define the roadmap and milestones for each project, and the required involvement of delivery teams
- Participate in strategic account planning teams for key clients
- Maintain specified billable targets through the delivery of consultative services such as Surveyors, IT consulting, engagement management, and applicable components of key delivery engagements.
- Responsible as the technical consultative representative of the company within strategic accounts to develop strong client relationships and identify new opportunities.
- Assures technical competency and completeness of material presented to prospects and customers.
- Assists management teams in assessment of additional technical resources.
- Communicates with other members of the organization to develop training initiatives that will enhance the effectiveness of the sales (both outside and inside) personnel.
- Contribute to development of best practice and Intellectual Capital.
- Mentors colleagues both in soft and technical areas.
- Created and implemented innovative business solutions to support customers objectives.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Total Sales of $5 million in 3 years.
Sr. Systems Administrator
Integra Connect
03.2017 - 12.2021
- Support for the administration of internal IT Infrastructure
- Maintain systems in excellent status and resolve escalations from Help Desk to address technical issues and business systems operations
- Deploy, Install, Configure and Manage laptops, virtualized servers, Thin-Clients, desktops, printers, mobiles, and all related software's
- Implementation of new infrastructure Projects as assigned
- Support exclusively C-Level executives at WPB Headquarters and company wide
- Manage the team flow and responded to technical support needs of internal end users and customers
- Evaluation of user requirements to develop functional specifications into systems
- Resolved customer issues in a clear, courteous and straightforward manner
- Identified and solved technical issues with a variety of remote diagnostic tools
- Followed up with clients to ensure optimal customer satisfaction
- Maintained high departmental standards for quality and productivity metrics
- Maintain and update service and change control databases daily
- Appropriately documented all transactions and pertinent interactions in ticketing system
- Developed and reviewed technical documentation and SOP's
- Managed several implementation projects across the organization effectively and within budget
- Used ticketing systems to manage and process actions taken
- Supported remote users with Remote Tools as LabTech (ConnectWise), Bomgar and Ivanti
- Handle Procurement of all IT Infrastructure, Software and Mobile devices
- Manages all company software applications support, installation and licensing
- Manages the imaging, deployment and hardening of laptops across the organization of1,200 users, plus external customers
- Backup and restore process for users data in corporate file servers
- Administration of O365 On Cloud
- Handled Corporate Office in all IT aspects including Audio-Visual equipment
- Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
- Developed and documented network policies, procedures and standards.
- Monitored networks and network devices to resolve technical problems quickly.
- Improved overall system performance by optimizing hardware and software configurations.
- Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining cost effectiveness.
- Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
- Maintained high availability of critical business applications by implementing robust failover solutions.
- Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
- Established standard operating procedures for consistent system maintenance across all environments.
Sr. IT Systems Engineer
JOY COMMUNICATIONS
12.2015 - 02.2017
- MSP, Act as Main IT Support expert for the administration of several client's IT Infrastructure
- Maintain systems in excellent status and resolve escalations from Help Desk to address technical issues and business continuity
- Install, Configure and Manage physical and virtualized servers, security solutions, network hardware and PC, printers, laptops, mobiles, all related software's and other equipment
- Implementation of new external infrastructure Projects as assigned
- Local administration of company IT/Network resources
- Save company $72K by reutilization and conversion of physical resources to virtual
- Managed call flow and responded to technical support needs of customers and internals
- Evaluation of user requirements to develop functional specifications into systems
- Resolved customer issues in a clear, courteous and straightforward manner
- Identified and solved technical issues with a variety of remote diagnostic tools
- Followed up with clients to ensure optimal customer satisfaction
- Conducted research to address customer concerns or query's after tickets completion
- Researched, troubleshoot and resolved complex problems independently
- Retained existing clients and developed new business by extending high quality efficient service
- Maintained high departmental standards for quality and productivity metrics
- Worked closely with team members to meet or exceed all customer service requirements
- Maintained and updated service and change control databases daily
- Assisted customers with order placing and warranty processes
- Appropriately documented all transactions and pertinent interactions in ticketing system
- Developed and reviewed technical documentation and procedures
- Enthusiastically participated in job related training
- Defined and documented technical best practices
- Trained tech's and end-users in Continuum, LogMeIn, MS Office O365 admin and TigerPaw
- Used ticketing systems to manage and process actions taken
- Advanced end-user troubleshooting and desktop support on Windows systems
- Improved system performance by identifying and resolving technical issues in timely manner.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted end-user reviews for modified and new systems.
IT Systems Expert / Owner
EVOLVE TECHNOLOGIES CORP
01.2011 - 10.2015
- Serviced customer's IT personnel with acquisition, sales, deployment and support of several vendors of IT Technology hardware and software products for SMB's and enterprise
- Administered servers, security solutions, network hardware and equipment
- Used remote tools to administer and support customer's infrastructure
- Deployed and supported of HPE and Dell technologies to data center in Government, Lab, Pharma, Hospitality, Hospital and Credit Union markets
- Managed projects, monitoring, maintenance, development, upgrades, and support of all customer's IT systems, including servers, PCs, operating systems, software applications, and peripherals
- Provided expertise and support during systems upgrades, installations, and migrations
- Developed standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
- Kept current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
- Developed and implemented all customer's IT policies and procedures, including those security, disaster recovery, business continuity, standards and service provisions
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Sr. IT Consultant / Business Development Manager
C & IS INC
01.2000 - 01.2010
- Computer Systems Validations - IT Systems Expert
- Support to Data Center for pharmaceutical client ensuring systems availability on a24/7 basis
- In charge of IT Commissioning and decommissioning team for mayor pharmaceutical company
- Supported and audited of Servers Farms (+800) to recommend and deploy new improvements
- Migration of physical to virtual servers utilizing VMware vSphere4.0 and vCenter
- Validated hardware & software applications and the solutions outcome and track project progress
- Responsible of gather of all the business systems requirements from user's and management perspective to develop all SDLC project documentation, user's manuals, SOP's, Technical Docs and the necessary documentation and execution of all deliverables of the project to comply with FDA, client's requirements, guidelines and regulatory compliance
- Assisted PM's to ensure compliance and commitments are concluded without discrepancies
- Retained existing and developed new business by extending high quality and efficient service
- Upsold products and services to increase company revenue by50% for3 consecutive years
- Evaluated and responded to sales leads and requests for purchases and support contracts
- Followed up with clients to ensure optimal customer satisfaction
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Negotiated favorable contracts with vendors for hardware, software, and services procurement, resulting in significant cost savings without compromising quality standards.
IT / CSV Consultant
LG SYSTEMS
01.1999 - 01.2000
- Auditing of sites prior to installation to determine the capabilities of existing hardware/software
- Implementation and management of infrastructure for internal teams located at our client facilities
- Management of systems, including installation, troubleshooting and support to servers, routers, firewalls, and ISP connections
- Remote support and on-site, including step guidance to end-users
- Auditing and testing of systems installations and implementations to recommend enhancements
- Development and maintenance of procedures for systems management, IT policies and other technical documentation including office Administration duties
- Responsible for maintaining24/7 systems availability
- Actively participated in project review meetings, providing valuable input on progress updates and potential roadblocks encountered during the course of the work.
- Developed comprehensive test plans to ensure successful system implementation and user acceptance.
- Collaborated closely with clients to develop customized training materials tailored to their specific needs and expectations for CSV projects.
- Mentored junior consultants, contributing to their professional growth and development within the organization.
- Established reliable protocols for change control management, ensuring proper tracking and documentation of system modifications.
Education
BBA - Information Systems Management
American Intercontinental University
Online - Chandler, AZ05-2002
High School Diploma -
Department of Education
San Juan, PR05-1983
Skills
- Backup & Disaster Recovery Solutions
- Sales & Marketing Experience
- Documentation & Change Control
- Managing multiple projects simultaneously
- Team Player, Team Leadership
- Customer Service Oriented
- Fast Learner, Analytical and Critical Thinker
- Escalations of Help Desk C-Level Support
- Committed to Perfection
- Systems Administration
- VoIP
- Documentation & SOP's
- Hardware Installation & Configuration
- Technical architecture
- Requirements gathering
- Stakeholder management
- Customer relations
- Reviewing proposals
- Technical project management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Solutions Architect
Kyocera Document Solutions America, Inc.
12.2021 - 12.2024
Sr. Systems Administrator
Integra Connect
03.2017 - 12.2021
Sr. IT Systems Engineer
JOY COMMUNICATIONS
12.2015 - 02.2017
IT Systems Expert / Owner
EVOLVE TECHNOLOGIES CORP
01.2011 - 10.2015
Sr. IT Consultant / Business Development Manager
C & IS INC
01.2000 - 01.2010
IT / CSV Consultant
LG SYSTEMS
01.1999 - 01.2000
BBA - Information Systems Management
American Intercontinental University
High School Diploma -
Department of Education
Similar Profiles
CHRISTOPHER JEFFASCHRISTOPHER JEFFAS
Area Sales Manager at KYOCERA Document Solutions America, Inc.Area Sales Manager at KYOCERA Document Solutions America, Inc.
Don NavaroDon Navaro
Solutions Architect at KYOCERA DOCUMENT SOLUTIONS AMERICA INC.Solutions Architect at KYOCERA DOCUMENT SOLUTIONS AMERICA INC.
Eric NaveEric Nave
Vice President of Sales at Kyocera Document Solutions AmericaVice President of Sales at Kyocera Document Solutions America
JAHAN VESAMIAJAHAN VESAMIA
Compensation Consultant at Orlando HealthCompensation Consultant at Orlando Health
Michelle StephensonMichelle Stephenson
Assistant Athletic Director at Osceola County School DistrictAssistant Athletic Director at Osceola County School District