Jaimen Allen
Richmond,TX
Summary
Self-motivated professional with efficiency-driven approach to handling administrative and client needs. Highly organized and dependable candidate with good multitasking, prioritization and critical thinking skills with a positive attitude.
Overview
5
5
years of professional experience
Work History
Door Dash Driver
DoorDash
12.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
Customer Service Representative
Black Box Studios
05.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing scheduling concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Office Assistant
Big Zay Cuts
07.2019 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
Education
GED -
Texas Education Agency
Richmond, TX02.2022
Skills
- Time Management
- Customer Service
- GPS and route planning
- Customer rapport
- Self Motivation
- Multitasking Abilities
- Effective Communication
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Reliability
Timeline
Door Dash Driver
DoorDash
12.2023 - Current
Customer Service Representative
Black Box Studios
05.2022 - 12.2023
Front Office Assistant
Big Zay Cuts
07.2019 - 09.2023
GED -
Texas Education Agency