Jaime N. Bonds
Waukegan,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Experience Specialist
Consolidated Hospitality Supplies (American Hotel)
Vernon Hills, IL
05.2007 - 01.2025
- Addressing customer inquiries, solving problems and providing new product information for customers/sales reps via the telephone, email and web chat
- Provide quick resolution service and when immediate resolution cannot be achieved, commit to a date and time with the customer for resolution and ensure such commitment is met
- Facilitate resolution and take ownership for any and all issues from customers or sales; maintaining necessary attention to detail to achieve high level performance
- Attentively anticipate the customer's needs & proactively identify solutions to deliver extraordinary customer care
- Routinely answered customer questions regarding merchandise and pricing
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Documented customer interactions in internal database to maintain customer service history details.
- Developed training materials to educate staff on best practices for providing exceptional customer service.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Program Coordinator
Lake County Community Action Project
07.2003 - 10.2006
- Designed/selected lessons and activities that aligned with program goals
- Followed a comprehensive schedule and used a variety of strategies to meet individual student needs
- Worked effectively with other teachers, school staff and parents for the purpose of maintaining good communication to obtain program efficiency
- Provided a safe and fun environment for students in the program
- Helped create a community among staff, students and parents.
Education
Associate Degree - Liberal Arts
College of Lake County
Grayslake, IL2009
Discipleship Program Certificate -
Living Light School of Worship
Kenosha, WI2007
High School Diploma -
Waukegan High School
Waukegan, IL2001
Skills
- Digital Marketing
- Self-motivated
- Team leadership
- Creative and innovative
- Strong verbal & written communication
- Microsoft Office
- SAP
- Strong client relations
- Quick learner
- Extremely organized
- Conflict & complaint resolution
- MS Office proficiency
- LiveChat Messaging
Additional Information
Communications Department Lead
VeriSource Global - Chicago, IL
- Creating marketing materials (flyers, invitations, bulletins/programs, business & greeting cards, posters)
- Web communications via social media platforms
- Managing the audio-visual and the photography/media teams.
Graphic Design Lead
It's All Inspired Design Firm - Chicago, IL
- Develop and Create Brand Strategy and marketing materials
- Social Media Manager ( Web communications via social media platforms
Timeline
Customer Experience Specialist
Consolidated Hospitality Supplies (American Hotel)
05.2007 - 01.2025
Assistant Program Coordinator
Lake County Community Action Project
07.2003 - 10.2006
Associate Degree - Liberal Arts
College of Lake County
Discipleship Program Certificate -
Living Light School of Worship
High School Diploma -
Waukegan High School