Jaime N. Bonds
Waukegan,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Experience Specialist
Consolidated Hospitality Supplies (American Hotel)
05.2007 - 01.2025
- Addressing customer inquiries, solving problems and providing new product information for customers/sales reps via the telephone, email and web chat
- Provide quick resolution service and when immediate resolution cannot be achieved, commit to a date and time with the customer for resolution and ensure such commitment is met
- Facilitate resolution and take ownership for any and all issues from customers or sales; maintaining necessary attention to detail to achieve high level performance
- Attentively anticipate the customer's needs & proactively identify solutions to deliver extraordinary customer care
- Routinely answered customer questions regarding merchandise and pricing
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Documented customer interactions in internal database to maintain customer service history details.
- Developed training materials to educate staff on best practices for providing exceptional customer service.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Program Coordinator
Lake County Community Action Project
07.2003 - 10.2006
- Designed/selected lessons and activities that aligned with program goals
- Followed a comprehensive schedule and used a variety of strategies to meet individual student needs
- Worked effectively with other teachers, school staff and parents for the purpose of maintaining good communication to obtain program efficiency
- Provided a safe and fun environment for students in the program
- Helped create a community among staff, students and parents.
Education
Associate Degree - Liberal Arts
College of Lake County
Grayslake, IL2009
Discipleship Program Certificate -
Living Light School of Worship
Kenosha, WI2007
High School Diploma -
Waukegan High School
Waukegan, IL2001
Skills
- Digital Marketing
- Self-motivated
- Team leadership
- Creative and innovative
- Strong verbal & written communication
- Microsoft Office
- SAP
- Strong client relations
- Quick learner
- Extremely organized
- Conflict & complaint resolution
- MS Office proficiency
- LiveChat Messaging
Additional Information
Communications Department Lead
VeriSource Global - Chicago, IL
- Creating marketing materials (flyers, invitations, bulletins/programs, business & greeting cards, posters)
- Web communications via social media platforms
- Managing the audio-visual and the photography/media teams.
Graphic Design Lead
It's All Inspired Design Firm - Chicago, IL
- Develop and Create Brand Strategy and marketing materials
- Social Media Manager ( Web communications via social media platforms
Timeline
Customer Experience Specialist
Consolidated Hospitality Supplies (American Hotel)
05.2007 - 01.2025
Assistant Program Coordinator
Lake County Community Action Project
07.2003 - 10.2006
Associate Degree - Liberal Arts
College of Lake County
Discipleship Program Certificate -
Living Light School of Worship
High School Diploma -
Waukegan High School
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