Jaime Pacheco
Lutz,FL
Summary
Accomplished Used Car Director with 2 years of experience in supervising sales staff, motivating employees, and managing business operations. Talented in developing performance standards and holding employees accountable for meeting objectives. Focused on devising marketing and promotional budgets to target consumers and increase sales.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
V.I.P Acquisition Director
Nissan Of Clearwater
08.2023 - Current
- Increased revenue with strategic upselling by the transition of sales to service existing customers.
- Quoted prices, credit terms, and other bid specifications.
- Built relationships with customers and the community to promote long-term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
Used Car Director
Nissan Of Clearwater
08.2021 - 07.2023
- Hired, trained, and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw used vehicle reconditioning to quickly prepare for sales and improve vehicle in-stock quality.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Automotive Sales Associate
Courtesy Nissan Of Tampa
05.2020 - 08.2021
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Automotive Finance Manager
Courtesy Nissan Of Tampa
04.2019 - 05.2020
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Automotive Sales Associate
Courtesy Nissan Of Tampa
10.2016 - 04.2019
- Recognized for the highest total volume sales in 2019.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Greeted customers on the lot and in showroom to answer questions about the brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Followed up with warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Service Advisor
Courtesy Nissan Of Tampa
07.2013 - 10.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicles to identify issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
Massage Therapist
Tampa Family Chiropractic
05.2011 - 06.2013
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment areas.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Warehouse Worker
Ralph's Transfer Inc
06.2009 - 05.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated forklift to safely move and safeguard stock and supplies in the warehouse.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Clerical Assistant
Accounting And Beyond, LLC
03.2008 - 05.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers via phone, email, or person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Technical Institute - Massage Therapist
Sanford Brown Institute
Tampa, FL07.2011
High School Diploma -
Gaither High School
Tampa, FL05.2009
Skills
- Self-Motivated
- Planning and Coordination
- Attention to Detail
- Problem-Solving
- Closing Techniques
- Customer Service Excellence
- Rewards Programs
- Staff Training
- Appraisals
- Reconditioning Oversight
- Sales Strategies
- Goal Attainment
- Maximizing Profitability
Timeline
V.I.P Acquisition Director
Nissan Of Clearwater
08.2023 - Current
Used Car Director
Nissan Of Clearwater
08.2021 - 07.2023
Automotive Sales Associate
Courtesy Nissan Of Tampa
05.2020 - 08.2021
Automotive Finance Manager
Courtesy Nissan Of Tampa
04.2019 - 05.2020
Automotive Sales Associate
Courtesy Nissan Of Tampa
10.2016 - 04.2019
Service Advisor
Courtesy Nissan Of Tampa
07.2013 - 10.2016
Massage Therapist
Tampa Family Chiropractic
05.2011 - 06.2013
Warehouse Worker
Ralph's Transfer Inc
06.2009 - 05.2011
Clerical Assistant
Accounting And Beyond, LLC
03.2008 - 05.2009
Technical Institute - Massage Therapist
Sanford Brown Institute
High School Diploma -
Gaither High School
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