Jaime Gibbons
Nashville,TN
Summary
- Talented professional with over ten years of business development, marketing and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in network development, facility referrals and alumni referral relations in the behavioral health industry.
Overview
11
11
years of professional experience
3
3
Certificates
Work History
Director of Alumni Services
Promises Behavioral Health
The Ranch, TN
08.2019 - 07.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term referral relations.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Reached out to alumni via telephone, email and in-person meetings and events.
- Developed network of related professionals to open up business opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Troubleshot, brainstormed and collaborated with fellow leadership on ways to make services more impactful for clients.
Financial Advisor
Cumberland Heights
05.2012 - 10.2015
- Met with clients to discuss assets, expenses and estimate cost of treatment.
- Helped individuals and families make informed decisions on type of treatment based on their insurance eligibility and financial situation.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Provided specialized financial assistance through scholarships based individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term referrals and relationships.
- Weighed patient need, provider availability and insurance coverage to determine optimal treatment path.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Admissions Administrative Assistant
Cumberland Heights
08.2011 - 05.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Helped with pre-screening process, scheduling and admissions execution.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Entered referrals into appropriate system based on type of referral obtained.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Bachelor of Arts - Management and Human Relations
Trevecca Nazarene University
Skills
Issues resolution
undefinedCertification
Connecticut Community for Addiction Recovery (CCAR)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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