Jaimesha Calhoun
Lithonia,GA
Summary
Motivated and dedicated professional with 7+ years of expertise in customer service and client management. Proven track record of success in organization and independent thinking. Demonstrates expert insight and proficiency. Skilled and collaborative team player with experience in supporting daily operations.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Summit Spine and Joint Center
06.2022 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
Customer Service
Amazon
01.2021 - 01.2023
- Utilized scripts and job aids to answer questions as instructed
- Assist with placing customer orders
- Take inbound calls at a high call volume
- Assist customers with troubleshooting and technical issues
- Multitasked in systems while patiently proving step-by-step instructions
- Ensured accurate data entry of information into system for easy follow up.
Customer Service Representative
Maximus
06.2018 - 01.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical records
- Obtained patient's insurance information and determined eligibility for benefits
- Scheduled patients for COVID 19 testing
- Maintained accountability to team, work, and schedule
- Respond to customer inquires
- Maintain a current understanding of Medicaid requirements and updates
- Entered and completed Medicaid applications for LA Members and potential members.
Education
Bachelor Of Science - Nursing
South College
Nashville, GASkills
- Microsoft Office
- Conflict Resolution
- Deadline Oriented
- Customer Service
- Client Relations
- Professional Development
- Communication Skills
- Call Center
- Time Management
- Sales
- Team Player
- Stress Test
- Equipment maintenance
References
Available Upon Request
Timeline
Lead Medical Assistant
Summit Spine and Joint Center
06.2022 - Current
Customer Service
Amazon
01.2021 - 01.2023
Customer Service Representative
Maximus
06.2018 - 01.2021
Bachelor Of Science - Nursing
South College
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