Disc Golf, Sports, Collecting Vinyl
Jaimeson Lopez
Director Of Customer Support
Gilbert,AZ
Summary
A self-motivated, quick learner with a versatile skill set and 15+ years of experience in customer service, management and operations. Strong interpersonal and mediation skills, and the ability to work with and lead a team.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Director of Customer Support
Instant Interlock/Alcolock Group
03.2018 - Current
- Handled day-to-day operations pertaining to all aspects of customer support and program compliance of 750+ customers in a 5 state territory.
- Standardized and implemented SOPs for enrollment and support call center to convert 37% more calls into installed customers and reduce escalated incidents pertaining to troubleshooting or compliance issues.
- Reviewed daily transaction reports to ensure customers were up to date on scheduled payments and compiled lists of delinquent customers to be contacted for payment, reducing outstanding invoices by 70%.
- Evaluated and reconciled monthly subcontractor invoices for services rendered payments for our 20+ subcontractor locations.
- Oversaw hub and spoke supply chain system for distribution of supplies, units and equipment in a 5 state territory.
Warehouse Lead
Arizona Car Wash Systems/Car Craft
02.2015 - 02.2018
- Handled day-to-day operations of warehouse, freight and parcel shipments, part and supply orders and replenishment of service and retail trucks.
- Maintained accurate inventory records to provide data for use in monthly audits and helped reduce inventory discrepancies by 25%.
- Facilitated conversion of Circle K rollover wash systems throughout state by receiving systems, verifying proper equipment and parts and loading and delivering systems to proper locations for installation.
State Director
LifeSafer of Arizona
03.2014 - 08.2014
- After buyout, implemented buyer's changes and helped facilitate merger of LifeSafer and Guardian employees and products at all locations with 100% retention of employees and subcontractors.
- Assessed lease agreements and negotiated new contracts, reducing lease expenses by 20%.
- Evaluated and reconciled monthly subcontractor invoices for services rendered payments for our 9 subcontractor locations.
- Managed payroll for all 25+ company employees and produced Weekly Deposit Reports for all 20+ locations for Accounts Receivable.
- Worked with AZ MVD on establishing new company locations and obtaining proper certifications.
Operations Manager
Ignition Interlock of AZ/LifeSafer of Arizona
05.2012 - 03.2014
- Handled all day-to-day operations pertaining to employees, location schedules and supplies for 12+ company stores.
- Utilizing CRM software conducted data management of all customer info and MVD compliance for 4300+ clients.
- Implemented inventory management procedures and distributed new units throughout state reducing overall shipping costs by 10%.
- Handled hiring of new employees and training on install standards and expectations.
- Reviewed daily transaction reports and weekly service reports to verify correct money management at our 12+ company ran locations.
- Conducted crisis management with clients to resolve device or compliance issues.
Location Manager
Ignition Interlock of AZ
02.2009 - 05.2012
- Opened new East Mesa location and trained 3 employees on LifeSafer program and day to day operations.
- Oversaw daily operations (scheduling, supply ordering and quality control) at East Mesa location while building it into a 400+ customer location.
- Provided daily service reports, using QuickBooks to track daily, weekly and monthly sales and deposits.
Technician
Ignition Interlock of AZ
07.2007 - 02.2009
- Installed ignition interlock devices into all types of vehicles and trained customers on how to effectively use IID.
- Monitored 300+ customer programs for MVD compliance on day-to-day basis.
Education
Business Administration And Management
San Diego State University
San Diego, CA 08.2003 - 05.2005
High School Diploma -
Serra H.S
San Diego, CA 08.1999 - 06.2003
Skills
Customer relations specialist
undefinedInterests
Timeline
Director of Customer Support
Instant Interlock/Alcolock Group
03.2018 - Current
Warehouse Lead
Arizona Car Wash Systems/Car Craft
02.2015 - 02.2018
State Director
LifeSafer of Arizona
03.2014 - 08.2014
Operations Manager
Ignition Interlock of AZ/LifeSafer of Arizona
05.2012 - 03.2014
Location Manager
Ignition Interlock of AZ
02.2009 - 05.2012
Technician
Ignition Interlock of AZ
07.2007 - 02.2009
Business Administration And Management
San Diego State University
08.2003 - 05.2005
High School Diploma -
Serra H.S
08.1999 - 06.2003
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