Jaime Velasco
Gilbert,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Outstanding record in retention, up-selling/cross-selling, and selling direct.
Overview
8
8
years of professional experience
Work History
Mid-Level Account Manager
EVERBRIDGE
04.2022 - Current
- 2023 Presidents Club
- Manage a book of $2.8M+ ARR yearly, with Net Retention being 130% in 2023.
- Conduct onsite product demonstrations
- Negotiating pricing, terms of sale, and service agreements
- Develop strategic relationships at multiple levels within a customers account
- Evaluate client needs and developed tailored solutions to increase positive customer ratings.
- Guide customers through complex sales cycles
- Manage a diverse portfolio of accounts
- Collaborate with sales team to identify potential upsell opportunities and expand client base.
Renewal Account Manager
EVERBRIDGE
01.2021 - 04.2022
- 100% retention rate for 2021.
- Collaborate with Account Executives to achieve and deliver on key accounts
- Own the renewal process from start to finish
- Increased customer retention by developing and implementing strategic account management plans.
- Collaborate cross-functionally to resolve client issues, ensuring timely resolutions and positive outcomes.
Account Manager/Sales Operations
SYNCHRONOSS TECHNOLOGIES, INC.
02.2019 - 01.2021
- Achieved 100% KPI target in 2019 & 105% in 2020.
- Conduct cold and warm calls
- Quoting pricing and credit terms
- Collaborate with teams across all organizations to achieve and deliver desired results and also manage or assist on customer deals
- Prospecting and finding new accounts and partnerships for myself and/or the sales team to pursue
- Run the post sale process on accounts across the company to up sell, cross sell, and maintain business
- Support sales, partnerships, and business development teams through the management of key projects
Global Account Specialist
US BANK
01.2018 - 02.2019
- Promoted to Lead Account Manger after 6 months
- Leading and managing enterprise accounts post sale, which included on-boarding, introducing new products, and cross selling
- Screening and analyzing contracts/documents going in and out of the department to ensure contract obligations, laws and work-flows were met
- Engage with partners and clients for project on-boarding meetings
Sales Representative
T-MOBILE
08.2016 - 12.2017
- Led sales at my location for 7 out of 12 months
- 107% of sales plan for 12 month period
- Guide customers in the sales process from start to finish, managed store operations, executed sales goals and targets both individually and as a team
- Cold calling champion
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Major - Managerial Economics -
OREGON STATE UNIVERSITY
12.2016
Minor - Business Administration -
OREGON STATE UNIVERSITY
12.2016
Division I Soccer -
OREGON STATE UNIVERSITY - STUDENT ATHLETE
12.2016
Professional Athlete (Mexico)
Skills
- Information Technology
- Complex Sales Execution
- Creative Prospect Techniques
- Presentation and Facilitation
- Cross-Functional Collaboration
- Contract Negotiation
- Relationship Building
- Strategic Account Planning
- Leadership
- Exemplary Communicator
- Product Training
References
- Mitchell Lurie, Senior Alliance Manager @ Everbridge (770) 329-9944
- Cathy Emery, Director, Customer Success @ Stavvy (978)760-4774,
Languages
Spanish
Professional Working
Timeline
Mid-Level Account Manager
EVERBRIDGE
04.2022 - Current
Renewal Account Manager
EVERBRIDGE
01.2021 - 04.2022
Account Manager/Sales Operations
SYNCHRONOSS TECHNOLOGIES, INC.
02.2019 - 01.2021
Global Account Specialist
US BANK
01.2018 - 02.2019
Sales Representative
T-MOBILE
08.2016 - 12.2017
Major - Managerial Economics -
OREGON STATE UNIVERSITY
Minor - Business Administration -
OREGON STATE UNIVERSITY
Division I Soccer -
OREGON STATE UNIVERSITY - STUDENT ATHLETE
Professional Athlete (Mexico)