Jaimey Osborne
Summary
Accomplished in enhancing customer satisfaction through proficiency in CRM software and effective communication techniques. Expertise in conflict resolution and multitasking, resulting in improved service efficiency. Hardworking candidate skilled in providing excellent customer service with a proven track record of timely issue resolution and upholding the highest standards of satisfaction. Experienced in handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Maintains high customer satisfaction and fosters loyalty.
Overview
8
8
years of professional experience
Work History
Data Analyst
Exact Sciences Via Beacon Hill Technologies
06.2024 - Current
- Processed enrollments for EpicCare Link system.
- Created and managed new enrollment accounts, ensuring proper assignment and linking to relevant providers.
- Delivered timely verification emails to the sales team and communicated log in credentials to providers.
- Resolved complex Cologuard tasks, included linking Cologuard orders with missing submitters and providers.
- Maintained meticulous records for compliance and reporting purposes.
CUSTOMER SERVICE REPRESENTATIVE
Premera Blue Cross Blue Shield
09.2022 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Adhered to company policies and procedures while providing superior service
- Processed and analyzed customer claims with accuracy and attention to detail
- Maintained accurate records of all communications with customers
VERIFICATION ADVOCATE
Carvana
10.2019 - 05.2022
- Used active listening skills to provide exceptional service and resolution
- Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants
- Reviewed loan applications to ensure accuracy and compliance with lending guidelines
- Identified potential risk factors and conducted appropriate research to determine eligibility for loans
- Scrutinized various pay stubs and tax returns to determine satisfaction of income verification stipulations
- Documented all underwriting decisions for each transaction in accordance with policy standards
CUSTOMER SERVICE SPECIALIST
Unique Ingredients & Surfruit LLC.
12.2016 - 04.2019
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Monitored shipment progress using automated systems such as tracking software or GPS technology
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods
- Liaised between customers, carriers, warehouses and vendors to ensure smooth flow of operations
Education
Bachelor of Science (B.S.) - Business Management
University of Phoenix
San Diego, CA04.2009
Skills
- Computer Literacy
- Conflict Resolution
- Effective Communication
- CRM Software Proficiency
- Multitasking
- Telephone Etiquette
- Active listening
- Data entry
- Critical thinking
- Customer service
- Call center experience
- Scheduling
Timeline
Data Analyst
Exact Sciences Via Beacon Hill Technologies
06.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Premera Blue Cross Blue Shield
09.2022 - 04.2024
VERIFICATION ADVOCATE
Carvana
10.2019 - 05.2022
CUSTOMER SERVICE SPECIALIST
Unique Ingredients & Surfruit LLC.
12.2016 - 04.2019
Bachelor of Science (B.S.) - Business Management
University of Phoenix
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