Jaimi Bolz
Fort Myers
Summary
Diligent retail manager with proven record of enhancing customer satisfaction and streamlining support processes. Managed team to deliver consistent, high-quality service and resolve customer issues efficiently. Demonstrated ability in team leadership and problem-solving.
Overview
22
22
years of professional experience
Work History
Facilities Supervisor
Discovery Charter School
03.2022 - 08.2024
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
- Managed RFQ and RFP processes for bidding capital projects.
- Collaborated with cross-functional teams to support company-wide initiatives and improve overall productivity.
- Supported upper management decisions regarding capital investments by providing data-driven insights into facility requirements.
Personal Shopper
SHIPT
10.2018 - 03.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Visual Merchandise and Sales Manager
Marshalls
02.2010 - 12.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Manager
Best Buy Mobile
03.2008 - 10.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Store Manager
Adidas Outlet
06.2007 - 03.2008
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Soft Lines Manager
Dicks Sporing Goods
06.2006 - 04.2007
- Assisted customers in selecting athletic products by explaining features and benefits, discussing price points and asking open-ended questions.
- Contributed to the improvement of store-wide processes by providing feedback and suggestions during regular management meetings.
- Reduced employee turnover rates by fostering a positive work environment, implementing regular performance evaluations, and providing growth opportunities.
- Ensured compliance with all company policies and procedures through regular audits and coaching sessions with staff members.
- Collaborated with other department managers to establish cross-functional initiatives that improved overall store performance.
- Led a team of sales associates to consistently achieve monthly sales targets through effective communication and motivation techniques.
- Maintained high standards of store presentation by regularly reviewing floor layouts, signage, and cleanliness protocols.
- Participated in regional meetings to stay informed about industry trends, best practices, and upcoming company initiatives affecting the softlines sector.
- Managed store-wide promotions and markdowns, ensuring accurate pricing adjustments while minimizing revenue loss.
- Streamlined inventory management processes for better product availability and reduced stock discrepancies.
- Developed strong relationships with vendors, negotiating favorable terms and conditions for optimal inventory levels and timely deliveries.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- Optimized scheduling practices for the softlines department to ensure adequate staffing levels during peak hours without compromising budget constraints.
- Addressed any personnel issues promptly, conducting thorough investigations when necessary to maintain a harmonious workplace environment.
District Manager
Urban Behavior
10.2005 - 06.2006
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
Assistant Capabilities Manager
Victoria Secret
04.2002 - 10.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
No Degree -
Purdue University Northwest
Westville, INNo Degree - Recreational Therapy
Aurora University
Aurora, ILNo Degree - Health Administration
Indiana University, Northwest
Gary, IN05-2027
High School Diploma -
Portage High School
Portage, IN01-2002
Skills
- Client support
- Skilled at prioritizing and executing tasks simultaneously
- Analytical problem-solving
- Retail management
- Driven professional
- Inventory control
- Decision-making skill
- Consistently dependable
- Friendly and outgoing
- Sales growth
- Inventory control
- Facility upkeep
- Guiding professional development
- Accurate money handling
- Visual merchandising
Timeline
Facilities Supervisor
Discovery Charter School
03.2022 - 08.2024
Personal Shopper
SHIPT
10.2018 - 03.2022
Visual Merchandise and Sales Manager
Marshalls
02.2010 - 12.2012
General Manager
Best Buy Mobile
03.2008 - 10.2009
General Store Manager
Adidas Outlet
06.2007 - 03.2008
Soft Lines Manager
Dicks Sporing Goods
06.2006 - 04.2007
District Manager
Urban Behavior
10.2005 - 06.2006
Assistant Capabilities Manager
Victoria Secret
04.2002 - 10.2005
No Degree -
Purdue University Northwest
No Degree - Recreational Therapy
Aurora University
No Degree - Health Administration
Indiana University, Northwest
High School Diploma -
Portage High School
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