Jaimie Angelucci
Stafford Springs,CT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Eversource
12.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed service requests using CRM software, ensuring accurate and timely resolutions.
- Collaborated with cross-functional teams to improve service delivery standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Veterinary Receptionist
Fenton River North Veterinary Clinic
08.2020 - 12.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Coordinated with veterinary staff to streamline communication regarding patient care and treatment plans.
- Maintained accurate medical records using practice management software for optimal data retrieval.
- Assisted in processing payments and managing billing inquiries to enhance financial operations.
- Trained new receptionists on clinic protocols and customer service best practices for improved performance.
- Implemented office procedures that increased workflow efficiency and reduced patient wait times.
- Developed strong relationships with clients, fostering trust and loyalty to encourage repeat visits.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Veterinary Assistant/Receptionist
VCA Valley Animal Hospital
07.2020 - 08.2020
- Assisted veterinarians in performing examinations and surgical procedures to ensure animal health and safety.
- Administered medications and vaccinations as directed, maintaining accurate records of treatments provided.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Developed client relationships through effective communication, fostering trust in veterinary services offered.
CSR Team Leader/ Technician assistant
VCA Boston Road Animal Hospital
07.2017 - 07.2020
- I started as a customer service representative working at the front desk. My responsibilities included greeting and checking clients in, answering phone calls, cashing clients out and overall making sure every client has a great experience. I then started to train as a technician assistant where I learned how to load rooms and ask for history, restrain pets, give vaccines, and some laboratory work. I also was promoted to a team leader after about a year and took on some managerial responsibilities. I was in charge of a small staff and the main point person for any client or employee issues. I came up with many suggestions on how to make sure every client had an unforgettable experience and knew everything we offered. These efforts were shown in an increase in many hospital goal numbers. I take pride in being energetic, a great team member and putting a lot of time and effort into making sure we all succeed.
Patient Care Coordinator
Avada Hearing Care Centers
01.2014 - 07.2017
- My responsibility as a patient care coordinator was to make calls, schedule appointments, check insurances, and do POS work. I was responsible for making sure we had all supplies we needed, the office was clean and presentable and that every appointment went smoothly. I also coordinated outreach programs for existing and potential clients. But most importantly make sure my patients are happy with their experience from start to finish.
Inside Sales Representative
School Specialty Online
03.2012 - 07.2014
- My job mainly concerns calling current and potential customers for various reasons. For our existing customers, my job is to let them know about any promotions and make sure that they are satisfied. For our potential customers, my job is to get them to sign up online and begin ordering through our company. I also have responsibilities in maintenance of our users and our web site. To be able to do my job I have to be able to multitask, have great customer interaction, and many different computer skills.
Sales Associate/key holder
Giftology
05.2013 - 05.2014
- My main priority is to make sure that every customer gets the best experience after leaving the store. This means being greeted, helped with what they are looking for and giving outstanding customer service. I also was a key holder which means I was responsible for closing the store at night or opening in the morning, making the deposit, knowing codes to the security system, and being in charge of a small staff when my store manager was not present. I also helped my store manager with anything that she needed assistance with (i.e. sending emails, entering schedules, checking in shipments, training, etc.)
Sales Associate
Deb Shops
09.2012 - 02.2013
- My main concern in this job is customer service. I am responsible for greeting every customer, helping them with any needs, and working the register. I have been used as an example many times for how to sell and how to treat the customers. My records will show that I am the best at making sales go up during my shift. I am not only great at sales but I also have customers compliment me on my excellent customer service.
Lunch Server/ Cashier
Romito & Sons Delicatessen
09.2009 - 02.2012
- My main responsibility included taking orders, making the order then delivering the food out to customers. I also had responsibilities in marketing, which meant I had to make sure the store always looked presentable and to take initiative in making any improvements to the store. I was also trained to work as a cashier and closing the register. During the holiday season, I also worked as a basket maker. I also did various other things such as cleaning, deliveries, and answering the phone.
Education
Some College (No Degree) - Psychology and Elementary Education
Western New England University
Springfield, MADiploma - undefined
East Longmeadow High School
East Longmeadow, MA05.2009
Skills
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Prioritization
- Staff training
- De-escalation techniques
Timeline
Customer Service Representative
Eversource
12.2024 - Current
Lead Veterinary Receptionist
Fenton River North Veterinary Clinic
08.2020 - 12.2024
Veterinary Assistant/Receptionist
VCA Valley Animal Hospital
07.2020 - 08.2020
CSR Team Leader/ Technician assistant
VCA Boston Road Animal Hospital
07.2017 - 07.2020
Patient Care Coordinator
Avada Hearing Care Centers
01.2014 - 07.2017
Sales Associate/key holder
Giftology
05.2013 - 05.2014
Sales Associate
Deb Shops
09.2012 - 02.2013
Inside Sales Representative
School Specialty Online
03.2012 - 07.2014
Lunch Server/ Cashier
Romito & Sons Delicatessen
09.2009 - 02.2012
Diploma - undefined
East Longmeadow High School
Some College (No Degree) - Psychology and Elementary Education
Western New England University