Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Legal Intern
Massachusetts Community College Systems
Lowell, MA
09.2023 - 01.2024
Performed administrative duties such as scheduling appointments or managing calendars.
Coordinated subpoena services and other support activities for legal office.
Produced well-researched and articulate legal briefs, pleadings and statements.
Researched case law and conducted legal research using various resources.
Worked independently to meet deadlines and achieve objectives for special projects.
Organized legal documents in company filing systems and databases.
Assisted in the preparation of trial materials such as jury instructions and exhibits.
Store Front Manager
Starbucks
10.2023 - Current
Directly supervise 20+ baristas
Sales / inventory / metrics
Make schedule & interview / hire people
Follow and enforce procedures to ensure safe food preparation, assembly and presentation
Establish a new training program for partners to enhance customer service, quality control, and food preparation
Barista
Starbucks
08.2022 - 10.2023
Provided friendly customer service all while remaining calm during periods of high volume
Meticulously managed the cashflow operations totaling $2,000 - $10,000 per shift
Collaborated with 4-10 employees each shift to strategize in order to exceed company performance metrics
Optimized workflow by maintaining a clean and organized workspace
Performed complete inventory checks of stocks and supplies at directed intervals
Tour Guide
University of Massachusetts Lowell
08.2022 - 12.2022
Shift Lead
Playa Bowls
03.2021 - 06.2022
Team Sales Lead
Kohls
06.2017 - 04.2021
Education
Bachelor of Arts in Peace & Conflict Studies -
University of Massachusetts – Lowell
Skills
Google Suites (Docs, Sheets, etc)
Microsoft Suites (Word, Excel, PowerPoint, etc)
Customer Service
Administrative Support
Complaint Resolution
Fluent in Spanish
Training and Mentoring
Workflow Management
Administrative Skills
Problem-Solving Skills
Staff Supervision
Listening Skills
Staff Management
Time Management
Conflict Management
Experiences Abroad
Studied and lived abroad in Cadiz, Spain, 01/01/2023, Present
Attended a week-long Model United Nations Conference held at Katholic University of Leuven in Leuven, Belgium, 03/01/2023, 03/07/2023
Managed a week-long Model United Nations Conference in Prague for High School and University students, 01/01/2023, 01/07/2023
Studied and lived abroad in Cadiz, Spain for one month while studying Spanish Language and Culture, 07/01/2022, 07/31/2022
Participated in a week-long Model United Nations Conference held at Katholic University of Leuven in Leuven, Belgium, 03/01/2020, 03/07/2020
Service Learning through Global Leadership Adventures for the Costa Rica Beachside Service Adventure Program, 06/01/2018, 06/30/2018
Traveled for a two-week Language & Culture Trip to Spain, 04/01/2018, 04/14/2018
Vacationed several times to the Caribbean and Latin America including Aruba, Jamaica, Dominican Republic, Turks & Caicos, Costa Rica, Mexico, & the Bahamas, 01/01/2002, 12/31/2015
Leadership Experiences
Mentored 100-200 high schoolers in Model United Nations through 4 different in-person conferences and 3 virtual conferences, 10/01/2019, Present
Gave several group tours and ran information sessions with high school students applying to the University of Massachusetts – Lowell, 08/01/2022, 12/01/2022
Trained and mentored new employees aged 15-17 at Playa Bowls, 05/01/2021, 06/01/2022
Oversaw counselors in training aged 13-15 at Sandown Summer Recreation in 2019
Languages
Spanish
Full Professional
Timeline
Store Front Manager
Starbucks
10.2023 - Current
Legal Intern
Massachusetts Community College Systems
09.2023 - 01.2024
Barista
Starbucks
08.2022 - 10.2023
Tour Guide
University of Massachusetts Lowell
08.2022 - 12.2022
Shift Lead
Playa Bowls
03.2021 - 06.2022
Team Sales Lead
Kohls
06.2017 - 04.2021
Bachelor of Arts in Peace & Conflict Studies -
University of Massachusetts – Lowell
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