Summary
Overview
Work History
Education
Skills
Timeline
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Jaimie Campbell

Grayslake,IL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Floral Assistant

Marys Greenhouse
Gurnee, USA
03.2019 - Current
  • Transplanting flowers and vegetables. Water and fertilize greenhouses. Trim and clean up plants as needed.
  • Greet customers, assist with finding plants, and cashing out customers.
  • Restocking main greenhouse from backhouses as needed. Unloading truck orders and making deliveries as needed.
  • Demonstrated excellent customer service skills while interacting with clients in person or over the phone.
  • Operated cash register during peak hours while providing excellent customer service.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Placed orders with suppliers when necessary to restock inventory levels.

Switchboard Operator

Northwestern Medicine
Lake Forest, USA
03.2021 - 05.2022
  • Direct incoming calls to correct department and/or patients’ room or nurses’ station.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Take messages for doctors’ offices and paging doctors as needed.
  • Prioritize calls due to level of urgency, sending out emergency codes as top priority.
  • Provide IT customer support for My Chart users.
  • Paging doctors, hospitalists, and on call surgical teams for emergencies.

Patient Care Coordinator

AllianceRx Walgreens+Prime
Bannockburn, USA
09.2018 - 05.2020
  • Receive incoming calls from patients and MDO in order to provide friendly and efficient service
  • Assist callers with status updates, schedule orders, update demographics, and transfer calls when needed to other departments
  • Scheduled orders by following processes to start new referrals, reviewing clinical questions, taking accurate delivery information
  • Create patient activities as a reminder for follow-up up calls, charges for services, contact of a patient MD office, and other reminders as needed
  • Completed offline projects including: Billing and coding, User Hold, and Parcel Shield account notation

Customer Service Representative

Enova International
Gurnee, USA
08.2017 - 06.2018
  • Diagnose, resolve, customer inquiry by having good communication and problem –solving skills
  • Handle both high volume inbound and outbound calls and respond to customer emails
  • Perform data entry and updates according to the procedures for the assigned documentation
  • Assisting customers with in depth analysis of multiple types of loans, account analysis and maintenance
  • Provide a high level of service to customers to ensure they understand the loan process and would recommend the service

Education

High School Diploma -

Warren Township High School
Gurnee, Illinois
05.2013

Skills

  • Event coordination experience
  • Customer support
  • Upselling strategies
  • Color theory
  • Merchandise displays
  • Flower identification
  • Flower cutting and arranging

Timeline

Switchboard Operator

Northwestern Medicine
03.2021 - 05.2022

Floral Assistant

Marys Greenhouse
03.2019 - Current

Patient Care Coordinator

AllianceRx Walgreens+Prime
09.2018 - 05.2020

Customer Service Representative

Enova International
08.2017 - 06.2018

High School Diploma -

Warren Township High School

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Jaimie Campbell