Highly motivated with both interest and skillset in hospitality, taking care of customers, being helpful and engaging
Proficient in social media management and newsletter content creation
Overview
13
13
years of professional experience
Work History
Newsletter Editor & Marketing
Arts & Culture Collaborative, Waterbury Region
07.2021 - Current
Using Constant Contact to create newsletters
Approving and editing events on Wordpress
Sharing content on Facebook and Instagram
Composing news content for website
Designing graphics using Canva
Copy Editor of Community News
Hartford Courant Media Group
01.2016 - Current
Proofreading and processing press releases from organizations, businesses and individuals in the community
Engaging with readers to help them promote news items
Editing press releases to fit the style of the newspaper
Tasting Room Associate & Social Media Manager
DiGrazia Vineyards & Winery
10.2015 - 03.2022
Greeted tasting room visitors and answered questions with upbeat attitude and professionalism
Shared knowledge and information on wine and the vineyard, helping spread the word on the Connecticut Wine Trail
Helped make sure that people had a great time and learned something new about the wine culture in our state
Maintained tasting room retail area and created merchandise displays
Managed tasting room inventory
Poured wines according to quality and service standards
Handled all correspondence on the vineyard's Facebook and Instagram page, posting content and responding to customer queries in a timely and friendly manner
Social Media Marketing
Southbury Plaza
01.2014 - 03.2020
Created content to keep customers in the community engaged and informed and to increase traffic to the Southbury Plaza
Photographed community events, such as pet adoption days and trick-or-treating
Responded to customers in a polite and thorough way
Participated in brainstorming sessions to generate creative ideas for campaigns
Responded to inquiries and engaged with followers to build community and support customer engagement
Researched and identified new opportunities for increasing company's social media presence
Community Editor
Patch.com
01.2012 - 06.2016
Community editor for 34 Patch news sites in Connecticut
Was the first community editor in the company
Management offered the community editor position because I am patient and dedicated to teaching people how to share content online and market their interests to a wider audience
Wrote articles and edited copy
Helped community members market their businesses or non-profits online
As part of the Newtown Patch team in December 2012, handled the social media and emails for the site during that difficult time and received The Patch Mission and Values Award
Participated in training for other employees on how to gain readership and best serve the audience
Taught people how to share content online efficiently and to garner the most reach
Increased the reach of the sites on Facebook, Twitter and other social media
Local Editor
Patch.com
01.2011 - 09.2012
Reported on Middlebury, Woodbury and the Region 14 school district
Wrote and edited news articles
Crafted feature articles
Shared police news, obituaries and press releases
Taught readers how to use the sites to upload their own photos and press releases
Grew Facebook and Twitter followers
Covered Hurricane Sandy and the October 2011 snowstorm by providing information to the community on road closures, shelters, power outages and other safety issues