Jaimie Emerson
Chaffee,MO
Summary
Service-oriented Credit Administrator/Customer Service Representative with track record of consistently delivering highest levels of performance. Tactful and dynamic professional offering great acumen in sales generation and customer relationship management. Knowledgeable in financial and credit analysis, credit modeling and market status monitoring.
Overview
18
18
years of professional experience
Work History
Credit Administrator
Delta Companies
04.2021 - 03.2024
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Optimized workflow efficiency through ongoing staff training in best practices for credit evaluation and management.
- Called customers on delinquent account balances
Customer Service Representative
SoutheastHealth
06.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed financial aid applications for customers to receive help with their health bills
Financial Advisor
Edward Jones
09.2017 - 03.2020
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Managed a support staff of one assistant
Licensed Sales Assistant
US Bank NA
08.2006 - 07.2017
- Exceeded quarterly sales targets consistently through diligent follow-up efforts with potential clients.
- Developed new business opportunities through proactive networking at industry events and conferences.
- Streamlined administrative tasks for increased efficiency, managing daily correspondence and documentation.
- Assisted clients with account set up and maintenance, ensuring accurate information and timely processing.
- Planned and coordinated all client events
Education
Bachelor of Science - Marketing
Southeast Missouri State University
Cape Girardeau, MO12.1998
Skills
- Microsoft Office
- Cash Flow Management
- Credit analysis
- Portfolio Management
- Loan Processing
- Credit Scoring
- Credit Reports
- Customer Engagement
- Authorizations understanding
- Application processing
- Client Relationship Management
Timeline
Credit Administrator
Delta Companies
04.2021 - 03.2024
Customer Service Representative
SoutheastHealth
06.2020 - 04.2021
Financial Advisor
Edward Jones
09.2017 - 03.2020
Licensed Sales Assistant
US Bank NA
08.2006 - 07.2017
Bachelor of Science - Marketing
Southeast Missouri State University
Similar Profiles
Glen KayserGlen Kayser
Maintenance Foreman at Delta CompaniesMaintenance Foreman at Delta Companies
Sara SimpsonSara Simpson
Marketing Consultant at The Delta CompaniesMarketing Consultant at The Delta Companies
Piyush BholePiyush Bhole
Corporate Executive - HR and Branding Strategy at Delta Group of CompaniesCorporate Executive - HR and Branding Strategy at Delta Group of Companies
James HaneyJames Haney
Detective at Scott City Police DepartmentDetective at Scott City Police Department
Mae MastersonMae Masterson
Dispatcher at Scott County Sheriff's OfficeDispatcher at Scott County Sheriff's Office