Jaimie Epperson
Chattanooga,TN
Summary
Results-driven customer service professional with 9 years of experience in cold calling, appointment review for sales targets, and customer engagement. Proven ability to effectively communicate, build rapport, and consistently exceed sales targets. Seeking to leverage skills in a dynamic team environment at T-Mobile. Dynamic individual with hands-on experience in Business Sales and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Senior Expert: Enterprise Support
T-Mobile
09.2020 - Current
- Utilized CRM software to track leads and manage customer interactions
- Maintain accurate records of interactions and follow-ups in the CRM system
- Help organize and attend events to promote products and network with potential clients within the ESE Space
- Conducted Quarterly client QBR review to speak to the recent growth of solutions within their sector from the partnership of the AE within the field
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Expert Business Offline Sales
T-Mobile
07.2018 - 09.2020
- Effectively engaging potential clients and generating interest in products/services
- Achieved a sales conversion rate, exceeding monthly sales targets by consistently
- Utilized CRM software to track leads and manage customer interactions
- Conducted daily outbound calls and emails to review pending leads for the SMB inside sales team
- Collaborated with the Inside SMB/ Enterprise Teams to ensure that the accurate account information was listed via Salesforce to ensure correct billing and overall alignment to develop targeted campaigns and sales for TFB sales teams
CSR- Business Care
T-Mobile
06.2016 - 07.2018
- Upselling to provide customers with solutions based off the current account audit, along with right fitting with the accurate rate plans and benefits within the business
- Managed customer accounts and processed service changes and upgrades, ensuring accuracy and efficiency
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Demonstrated empathy and active listening skills, resulting in customer satisfaction and repeat business
CSR- General Care
T-Mobile
08.2015 - 06.2016
- Provide exceptional support to over 30 customers daily via phone, chat, and email, addressing inquiries related to services, billing, and technical issues
- Maintained a high customer satisfaction rating through effective communication and problem resolution
- Assisted in the implementation of new products, leading to an increase in sales
- Collaborated with technical teams to resolve complex issues, improving response time
- Provided exceptional customer service, handling inquiries and resolving issues promptly
- Assisted in upselling products during customer interactions, contributing to an increase in sales
- Collaborated with team members to improve service delivery and streamline processes
Education
High School Diploma -
South Pittsburg High School
South Pittsburg, TN05-2012
Skills
- Cold Calling Techniques
- Customer Relationship Management (CRM)
- Communication
- Sales Acumen
- Problem-Solving
- Time Management
- Team Collaboration
- Computer Skills
Timeline
Senior Expert: Enterprise Support
T-Mobile
09.2020 - Current
Expert Business Offline Sales
T-Mobile
07.2018 - 09.2020
CSR- Business Care
T-Mobile
06.2016 - 07.2018
CSR- General Care
T-Mobile
08.2015 - 06.2016
High School Diploma -
South Pittsburg High School