Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Jaimie Fraser

Long Beach,CA

Summary

Proficient leader with proven expertise in staff education and inventory control, honed at BJ's Restaurant & Brewhouse and King's Fish House. Excelled in building motivated teams and enhancing operational efficiency. Demonstrates exceptional decision-making and customer service skills, significantly improving workplace productivity and client satisfaction.

Overview

14
14
years of professional experience

Work History

Supervisor/Restaurant Server

Kings Fish House
Huntington Beach, CA
01.2015 - 11.2019
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared drinks according to standard recipes.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Manager

BJ's Restaurant & Brewhouse
Orange, CA
01.2011 - 09.2014
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Head Sever/Crew Trainer

Jaqus Fine Dining Restaurant
Huntington Beach, CA
02.2009 - 02.2010
  • Provided training to new crew members on proper customer service techniques and store policies.
  • Demonstrated comprehensive knowledge of wine and spirits.
  • Maintained exceptional customer relations in a fine dining atmosphere.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Hostess/server

Mimi's Cafe
Lakewood, CA
05.2006 - 11.2009
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Long Beach City College
Long Beach, CA

Skills

  • Schedule development
  • Inventory control
  • Staff education
  • Decision-making
  • Employee motivation
  • Customer service
  • Training and mentoring
  • Team building
  • Proficient in Microsoft Office, Microsoft Word, and Microsoft Excel
  • Knowledgeable in POS systems, Maitre D' systems, and the Aloha system

Accomplishments

King's Fish House:

  • Advanced to Manager by demonstrating strong leadership, and a deep understanding of restaurant dynamics
  • Achieved high customer satisfaction scores, contributing to overall restaurant success

BJ's Restaurant:

  • Promoted to manager due to exceptional customer service and operational knowledge
  • Consistently exceeded survey service standards, leading to recognition and advancement

Mimi's Cafe:

  • Starting as a hostess, I quickly advanced to head hostess trainer, responsible for mentoring new team members My dedications and skill in customer service led me to be promoted to server.

Affiliations

When I am not homeschooling my two children, you can often find me cultivating my herb garden, or crafting homemade products. I'm currently exploring the art of pickling, so that I can create some delicious homemade pickles to share with friends and family. I'm also expanding my horizons by learning how to skateboard and surf.

References

References available upon request.

Timeline

Supervisor/Restaurant Server

Kings Fish House
01.2015 - 11.2019

Manager

BJ's Restaurant & Brewhouse
01.2011 - 09.2014

Head Sever/Crew Trainer

Jaqus Fine Dining Restaurant
02.2009 - 02.2010

Hostess/server

Mimi's Cafe
05.2006 - 11.2009

High School Diploma -

Long Beach City College

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Jaimie Fraser