Jaimie Fredericks
Summary
Dynamic and dedicated property manager with over three years of experience optimizing property performance and enhancing tenant satisfaction. Proven track record of increasing overall monthly SNOI and occupancy rates, achieving an impressive 99.9% accuracy on store audits. Committed to implementing innovative strategies that drive operational efficiency while fostering strong relationships with residents and stakeholders. Expertise in operational management, team leadership, and customer service excellence, combined with a proven ability to navigate challenges and align financial goals with tenant needs.
Overview
4
4
years of professional experience
Work History
Store Manager
Life Storage/Extra Space Storage
04.2021 - Current
- Manage main storage facility
- Hiring for facilities in the assigned area
- Overseeing 20 storage facilities in Texas for Safety Audits.
- Duties included maximizing rentals, revenue and profits for all sites, hiring, training, performance reviews and evaluations, property audits, expense control, employee scheduling, site maintenance, budget management, payroll, AP/AR and marketing.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Fraud Analyst
Genpact
01.2020
- Responsible for managing monitoring and coordinating fraud risk management projects for credit card products
- Reviewed analyzed and identified indicators of potential fraud.
- Documented AML review results and prepared Suspicious Activity Reports (SAR-SF or SAR-DI) in accordance with US laws the Bank Secrecy Act and the USA Patriot Act
Manager
Simply Self Storage
01.2019
- Overseeing 2 storage facilities in Texas.
- Duties included maximizing rentals, revenue and profits for all sites, hiring, training, performance reviews and evaluations, property audits, expense control, employee scheduling, site maintenance, budget management, payroll, AP/AR and marketing.
Customer Support Rep.
Service Experts
01.2018
- Answer incoming phone calls for customers regarding questions, complaints, scheduling appointments, and product/service sales.
- Make outbound calls to sell products/services to generate revenue, recapture business, and meet departmental goals.
- Promote HVAC tune-ups and/or other revenue generating products/services in an effort to schedule customer appointments
Customer Service
XPS Solutions
01.2016
- Answer basic questions for storage facilities.
- Process payments for storage facilities.
- Set reservations for storage units for storage facilities nationwide.
Education
Business Administration
Strayer University
09-2021
Skills
- Goal-oriented multi-tasker
- Strong interpersonal skills
- Proficient in typing at 45 words per minute
- Microsoft Office proficiency
- Strategic decision-making
- Comprehensive project management
- Task distribution
- Effective team communication
- Effective team leadership
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Life Storage/Extra Space Storage
04.2021 - Current
Fraud Analyst
Genpact
01.2020
Manager
Simply Self Storage
01.2019
Customer Support Rep.
Service Experts
01.2018
Customer Service
XPS Solutions
01.2016
Business Administration
Strayer University
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