Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Jaimie Freiberg

Sturgeon Lake,MN

Summary

Knowledgeable Patient Scheduler with experience working efficiently under pressure. Adept at answering phone calls and emails while remaining efficient. Dedicated to following up with patients and maintaining relationships with healthcare professionals.

Overview

18
18
years of professional experience

Work History

Patient Scheduler II

Essentia Health
08.2022 - Current
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.

Patient Scheduler

Essentia Health (Formerly Mercy Hospital)
08.2017 - 08.2022
  • Experience working with the Epic healthcare software with various capabilities such as referrals, work queues and scheduling
  • Leveraged advanced knowledge of medical terminology, and medical coding, including G and CPT codes to maximize return for services
  • Applied excellent communication skills, highly effective time management skills, and calm demeanor to ensure smooth office operations
  • Worked in collaboration with families of varying origins and cultures to honor individualized needs
  • Executed department billing for therapeutic services including: Occupational, Physical and Speech therapy
  • Maintained accurate and legal patient medical records and medical orders
  • Managed patient prior authorizations to completion.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Oriented and trained new staff on proper procedures and policies.

Operation Room - Registered Nursing Assistant

Mercy Hospital
02.2017 - 08.2017
  • Ensured operating rooms were prepared for appropriate procedures by conducting sterile processing, prepping patients, completing patient interviews, obtaining vitals, collecting urine samples and assisting with care as needed
  • Coordinated discharge plans with patients and care contributors- helping clarify, and ensuring patient comprehension of their discharge plan to avoid complications or rehospitalization
  • Oversaw the scheduling for all patient operations and procedures.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.

Rehabilitation - Registered Nursing Assistant

Mercy Hospital
10.2013 - 02.2017
  • Assisted staff Therapists with treatments, utilizing Dynavox and other communication tools and therapeutic devices
  • Managed the scheduling for outpatient, inpatient, nursing home and hospital patients
  • Conducted billing for therapy service hours.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Medical and Surgical- Registered Nursing Assistant

Mercy Hospital
09.2010 - 10.2013
  • Developed competency in various bedside treatments for more complex medical cases
  • Collaborated with and participated in a Minnesota Hospitals Association committee tasked with reducing the incidence of falls.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Mercy Healthcare Center- Registered Nursing Assistant

Mercy HealthCare Center
09.2005 - 09.2010
  • Employed individualized patient care plans, and built rapport to perform care tasks that were appropriate for patients based on their limitations, abilities and strengths.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Skills

  • Patient Registration
  • Insurance Verification
  • EHR Systems Expertise
  • Medical Terminology
  • Following up With Patients
  • Professionalism
  • Team Collaboration
  • Time Management
  • Appointment Scheduling
  • Multitasking Abilities

Hobbies and Interests

Spending time with my two sons, playing golf, watching hockey- Go Minnesota Wild

Timeline

Patient Scheduler II

Essentia Health
08.2022 - Current

Patient Scheduler

Essentia Health (Formerly Mercy Hospital)
08.2017 - 08.2022

Operation Room - Registered Nursing Assistant

Mercy Hospital
02.2017 - 08.2017

Rehabilitation - Registered Nursing Assistant

Mercy Hospital
10.2013 - 02.2017

Medical and Surgical- Registered Nursing Assistant

Mercy Hospital
09.2010 - 10.2013

Mercy Healthcare Center- Registered Nursing Assistant

Mercy HealthCare Center
09.2005 - 09.2010

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Jaimie Freiberg