Jaimie Hernandez
San Marcos,CA
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front of House Team Member
Panda Restaurant Group
Carlsbad, CA
02.2024 - Current
- Provide exceptional customer service as a front of house server, implement a positive dining experience for patrons
- Collaborated with kitchen and mangers to guarantee timely and accurate delivery of orders to patrons, minimizing wait times and enhancing overall customer satisfaction
- Effectively handled customer inquiries, concerns, and special requests, secure prompt resolution and a positive customer experience
- Adhered to food safety and hygiene standards, maintaining the cleanliness and sanitation of the dining area and workstations
- Upselled menu items and promoted special promotions, contributing to an increase in overall restaurant revenue
- Consistently achieved high customer satisfaction scores, as evidenced by positive feedback and ratings
Ice Cream Scooper/Cashier
Baskin-Robbins
San Marcos, CA
04.2023 - 08.2024
- Scooped and served ice cream to customers, delivering accurate portion sizes and presentation
- Provided excellent customer service by greeting customers with a friendly demeanor and answering any questions about flavors or toppings
- Assuring cleanliness of the ice cream shop by regularly wiping down counters, tables, and equipment
- Guaranteeing freshness
- Assisted in inventory management by monitoring stock levels of ice cream flavors, toppings, and supplies
- Trained new employees on proper scooping techniques, hygiene practices, and customer service standards
Caregiver
Self-employed
San Marcos, CA
10.2020 - 04.2023
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Assisted with homework assignments, offering guidance and support as needed
- Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Engaged children in educational playtime activities, promoting cognitive development and creativity
- Handled emergency situations calmly and efficiently, following established protocols to verify the safety of the children
Guest Advocate
Target
Vista, CA
07.2020 - 10.2021
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Handled cash, credit card, and check payments in accordance with company policies
- Preserve knowledge of current promotions, discounts, and sales to effectively communicate them to customers
- Cleanliness and organization of the checkout area, including cleaning registers, counters, and conveyor belts
- Managed gift card activations, redemptions, and balance inquiries for customers as part of cashier responsibilities
- Operated cash register accurately and efficiently, processing transactions quickly and manage a high level of accuracy
Cashier
Child Nutrition Services at San Marcos High school
San Marcos, CA
05.2018 - 06.2020
- Maintained accurate cash drawer balance by reconciling sales and performing regular audits
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Assisted in training new cashiers on point-of-sale systems and company policies
- Managed high-volume checkout lanes during peak hours, ensuring minimal wait times for customers
- Maintained a clean and organized checkout area, including bagging items efficiently and restocking supplies
- Developed positive relationships with repeat customers through personalized interactions and friendly demeanor
Cashier
Arby's
San Marcos, CA
03.2018 - 01.2020
- Provided exceptional customer service by promptly greeting and seating guests, reinforcing positive dining experiences
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in training new team members on restaurant policies, procedures, and customer service standards
- Maintained cleanliness and organization of dining area, including resetting tables for incoming guests
- Worked collaboratively with other FOH team members to provide seamless service during busy periods
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Food Handlers certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Psychology/Sociology
Mental health
Philosophy
Crime solving and investigation
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany Culture4-day work weekPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingFlexible work hoursEducation
High School Diploma -
San Marcos High School
San Marcos, CA 04.2016 - 06.2020
Timeline
Front of House Team Member
Panda Restaurant Group
02.2024 - Current
Ice Cream Scooper/Cashier
Baskin-Robbins
04.2023 - 08.2024
Caregiver
Self-employed
10.2020 - 04.2023
Guest Advocate
Target
07.2020 - 10.2021
Cashier
Child Nutrition Services at San Marcos High school
05.2018 - 06.2020
Cashier
Arby's
03.2018 - 01.2020
High School Diploma -
San Marcos High School
04.2016 - 06.2020
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